Lifestyle Manager (Resident Event Manager)

Position Overview and Responsibilities At Sentral, we are building a team of people‑first focused individuals who thrive on going above and beyond. The Lifestyle Manager will be responsible for supporting the planning and execution of all member, resident and guest experiences. The role will collaborate jointly with the Director of Lifestyle to direct resident and guest programming, ensuring all amenity spaces are consistently set and activated. The Lifestyle Manager will also foster and maintain relationships with preferred service providers within the local and wider community to ensure exclusive offerings are made available to residents. This is an in‑person position located on‑site of the property. The schedule for this role is Wednesday – Sunday. What You’ll Do Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service Build the company image by cultivating relationships with influential companies and figures throughout the area Assist with oversight of the budget and procurement of supplies needed to execute activations and events; create mood boards per activation and resident event; complete “who/what/when/where” documents; oversee the Lifestyle folder in Google Drive Coordinate all engagement events and activities Assist in overseeing the food and beverage operations for our Members’ club Coordinate onsite events and outings, and support group activities to increase Member and Resident participation Assist with amenity space reservations and third‑party services Conduct facility walk‑throughs to ensure safe and appropriate operation of equipment Assist with guest policies and liability waivers for first‑time guests Own all lifestyle announcement creation and execution for the Sentral Life App as it relates to lifestyle programming Support the narrative around the amenity and service experience to present to potential residents, inclusive of actively participating in all weekly activations Effectively motivate team members on a daily basis to promote a positive and exciting work environment Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism Greet residents by name and with a smile to make guests feel welcomed and valued Develop positive relationships with residents to create a personal and welcoming environment Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests Prepare and drive various programming and partnership narratives, lessons learned, and playbooks for development projects Inspect the property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors Perform other related duties and assignments as needed and assigned Skills and Experience High school diploma or GED required Minimum 4 years of customer service experience Minimum 4 years of food and beverage leadership experience Supervisory experience a plus Wellness and fitness experience a plus Ability to sell, lease and drive sales without hesitation Solid understanding of Microsoft Office (Outlook, Excel, Word) Excellent verbal and written communication skills Keen attention to detail with a creative problem‑solving approach Ability to work independently and as part of a team Ability to make decisions and initiate action within established guidelines Comfortable working under pressure, handling stressful situations, and acting decisively in a demanding environment Ability to work a flexible schedule, including evenings and weekends Community Team Perks & Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date. There is one fully company‑paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre‑tax dollars. *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life’s demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, enrichment hours for volunteering or career development, and more Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community Deep Savings: All team members receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more Physical Demands The following requirements are intended to reflect the expected work environment and physical demands of the role. Stand behind a desk for the majority of an 8‑hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor areas, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #J-18808-Ljbffr Sentral