Server / Event team member

Job Description

Job Description

Server Job Description — BHAWK Hospitality Takeaway: Expanded, polished, and ready for HR use, onboarding packets, or job postings. This version adds depth in responsibilities, expectations, and operational standards while keeping your preferred professional tone.

Position Overview

The Server plays a central role in delivering BHAWK’s signature hospitality experience. This position requires a balance of professionalism, efficiency, and genuine guest engagement. Servers ensure smooth front‐of‐house operations by managing tables, coordinating with kitchen and bar teams, and maintaining a high level of situational awareness throughout service. The role supports daily service, special events, and private functions, contributing directly to BHAWK’s reputation for exceptional guest care.

Key Responsibilities

Guest Service & Experience

• Provide a warm, professional greeting to every guest upon arrival.
• Maintain active awareness of guest needs, anticipating requests before they arise.
• Offer knowledgeable guidance on menu items, specials, and beverage pairings.
• Handle guest concerns promptly and escalate issues to management when appropriate.
• Uphold BHAWK’s hospitality standards through consistent attentiveness and polished communication.

Order Management

• Take accurate food and beverage orders using clear, professional communication.
• Enter orders into the POS system with precision to ensure correct routing and timing.
• Coordinate with kitchen and bar teams to maintain smooth service flow and timely delivery.
• Verify order accuracy before leaving the service station.

Food & Beverage Delivery

• Deliver food and beverages according to BHAWK’s presentation, timing, and service standards.
• Conduct table touch‐backs to confirm guest satisfaction and address additional needs.
• Maintain table cleanliness throughout the dining experience, including clearing, resetting, and pre‐bussing.
• Support bar runners and food runners during peak periods.

Operational Support

• Assist with event setups, transitions, and breakdowns, including table layouts, décor, and service stations.
• Follow all opening, mid‐shift, and closing procedures consistently.
• Maintain awareness of daily operational notes, menu changes, and event details communicated by management.
• Support FOH teamwork by assisting colleagues during high‐volume periods.

Compliance, Safety & Standards

• Follow all alcohol service laws, including ID verification and responsible service practices.
• Adhere to sanitation, hygiene, and safety protocols at all times.
• Maintain compliance with BHAWK policies, including communication standards and conduct expectations.
• Report any incidents, injuries, or policy violations immediately to management.

Required Skills & Qualifications

• Prior serving experience preferred; hospitality or event experience strongly valued.
• Strong communication skills with a professional, guest‐focused demeanor.
• Ability to multitask and remain composed in fast‐paced environments.
• POS proficiency or ability to learn quickly.
• Reliable, punctual, and team‐oriented.
• Ability to stand for extended periods and lift up to 25 lbs.
• Strong attention to detail and situational awareness.

Expectations & Professional Standards

• Maintain BHAWK uniform and grooming standards at all times.
• Demonstrate professionalism, respect, and teamwork in all interactions.
• Arrive prepared, punctual, and ready to support service operations.
• Uphold confidentiality and professionalism regarding guest information and company matters.
• Contribute to a positive, collaborative work environment.

Schedule & Availability

• Flexible availability including evenings, weekends, holidays, and event days.
• Ability to work high‐volume periods, seasonal peaks, and special events.
• Willingness to support additional shifts when business needs arise.