Sr. Customer Service Representative

Job Description

Job Description

We are searching for a full-time a Sr. Customer Care Specialist, in Ann Abor MI. Must excel at communicating effectively and have a passion for providing exceptional customer service. In this role, you will function as the hub of operations - supporting Sales, Warehouse, Customer Care, Quality and Finance functions. You will be managing the customer service process from start to finish. If you are a highly organized and thrive in a fast-paced environment, with commitment to service, working towards the seamless resolution of issues, then LET'S TALK. This role is onsite for the first 6 months and then hybrid. Pay up to $26/hr.

Responsibilities:
• Responsible for processing customer orders, setting up and monitoring accounts, and collaborating closely with the fulfillment team to ensure timely delivery to customers.
• Exceptional internal and external customer service is a critical component of this role. Provide support to sales team, offering product information, generating sales quotes, dispatching demo and evaluation products to representatives and clients, and compiling sales metrics and reports.
• Extensive email-based interactions; we seek candidates with exceptional written communication skills and a strong ability to follow through with customers. Proficiency in Excel is required.
• Answer client questions in a timely manner specifically regarding product specifics, connecting with sales representatives, ordering, and receiving products.
• Sales representatives are highly dependent on the Customer Specialist team. This team is responsible for sending samples to customers, remitting invoices, and taking payment.

Must meet the following to be considered:
•1+ years of Senior level Customer support
•1+ years of experience requiring proficiency in CRM use, data entry, and high-volume phone management preferred
•2+ years of experience building relationships with external and internal clients in a professional setting.
•Medical device experience preferred.
•Ability to maintain professionalism and deliver high-quality customer service across various digital platforms
•Strong technical proficiency and computer literacy required.
•SAP and Electronic Data Interchange (EDI) experience preferred.• At least 1 year of experience in a senior-level customer support or customer service role.
• Minimum of 2 years of experience building and maintaining strong relationships with both internal teams and external clients.
• Strong background in customer service within call center, order entry, or account support environments.
• Proficiency with Windows-based computer systems and comfort working across digital service platforms.
• Experience using CRM platforms such as HubSpot or similar systems to manage customer interactions and records.
• Ability to communicate clearly and maintain a high level of consistency in fast-paced business settings.
• Medical device industry experience is preferred.
• Familiarity with EDI processes is preferred.