Store Director | Bourbon St. | NCCO

Summary:: The Bourbon St. Store Director at Good Day Farm is a high-touch store leadership position responsible for overseeing the management of the General Managers of the dispensary and all day-to-day operations within the store. This role requires strategic thinking, an ability to drive retail sales performance, a developed leadership philosophy, and a comprehensive understanding of the cannabis industry, including compliance to its regulations. This role is required to be available during all dispensary operating hours – this includes nights, weekends, local festivities/events, and holidays. This role reports to the Market Manager.

Core Duties and Responsibilities:

1. Team and Leadership

· Lead staff training and development, lead all hiring and team management, conduct employee reviews, build staff schedules, and manage overall payroll responsibilities

· Be a cultural leader for all team members and lead by example to meet company culture goals and expectations

· Lead management coaching and setting standards of success for every team member by developing, and utilizing tools for business: daily huddles, sales goal trackers, promotional calendars, and other resources

· Ensure that all company communication is shared with every team member within the store

· Set the example for all behaviors in the dispensary: uniform presentation, positive attitude, driving results, and seeking opportunities for growth

· Champion company goals: Revenue, Expense Management, Product Launches, Customer Service, Operational Excellence

· Drive employee engagement and morale through known best management practices. Be the leader of choice

· Drive a culture of accountability in all areas of focus in the dispensary: Business Leadership, Facility Maintenance, Compliance, Customer Service

· Monitor and utilize company communication channels on a regular basis

· Develop a team of store leaders for succession and business resilience: Leads, Assistant Managers, General Managers

· Lead in managing all HR related instances related to dispensary staff

2. Revenue and KPIs

· Lead in meeting all revenue and sales expectations with holistic management practices, staff training and customer relations

· Effectively communicate sales goals, promotions, and business expectations with staff on a daily/weekly/monthly/quarterly basis as they relate to the overall goals of the market

· Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service and drive all daily/weekly/monthly/quarterly KPIs: ADS, UPT, Sell Through, Identify underperforming metrics, Payroll, Other related Business Expenses

· Oversee all daily/weekly/monthly inventory processes and reconciliation to ensure accuracy and prevent loss

· Responsibly monitor, approve/deny, and track all dispensary expenses

3. Day-to-Day Leadership

· Lead in ensuring compliance with all in-store cash flow procedures: till setting, cash handling, and cash depositing, change ordering, reconciliation, safe management, staff tip management and reporting, and all other related cash reporting processes and functions

· Lead in the upkeep of the store: supply ordering, cleaning, and general housekeeping practices, as well as any urgent facility related repairs and needs

· Be a front line of maintenance for the facility by actively communicating needs and fixes

· Be a functional expert in all fundamental and enhanced processes and procedures required for the dispensary to operate

· Approving of invoice functions and be a source of review for all store financials

· Advance a culture of communication to and from store staff by leading weekly/monthly round table meetings, visiting stores frequently, one-on-one discussions with managers and staff, and a closeness to the day-to-day business

· Review all daily/weekly/monthly reporting that tracks: Store facility tickets, process trackers like inventory counts and cash logging, and drive resolutions and enhancements

4. Inventory Management and Compliance

· Lead in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements, State regulations, and internal processes

· Lead and train all management staff in all inventory process: intake, invoice management, organization, selling, staff training and development, expiring products, and aging products

· Prioritize shelf stocking and keeping online menus accurate at all times of the day through daily reconciliation, observations, communication with CF stakeholders, and delegation

· Track and be an expert on all critical stocking needs for all market stores

· Be fluent in all METRC and company POS processes related to inventory management

· Maintain and develop robust communication with local and regional compliance team members to ensure accurate and thorough compliance adherence

· Update daily/weekly/monthly tools and trackers

· Create a culture of compliance and uphold the highest of organizational standards in all inventory related processes and needs

· Have a firm understanding of all assortment needs within the market

5. Customer Experience

· Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising

· Effectively communicate the daily/weekly/monthly promotions to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness

· Effectively communicate the pop-ups and events to managers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness, and ensure all relevant communications make it to all staff and customers

· Lead and assist in all customer experience initiatives that build value and loyalty

· Champion the Good Day Way in all customer related interactions and experiences through staff training and coaching, visual merchandising, process excellence, and overall accuracy and consistency

· Be a leader of change in an ever-changing industry

· Create a sense of community by engaging with customers, and providing feedback to leadership on community related opportunities

· Commit to utilizing technology to enhance the customer experience through omni-channel ordering options, accessibility capabilities, including drive-thru, delivery, in-store kiosk, online ordering, payment options, loyalty programs, staff performance tracking, and any other additional technology that may be introduced, and monitor the success of all ordering channels

6. Community Involvement

· Build and maintain strong relationships with local organizations and community leaders throughout the New Orleans area to promote positive engagement and responsible cannabis retail practices.

· Plan, coordinate, and participate in community events, educational initiatives and local outreach programs that support public awareness of safe and legal cannabis use in accordance with Louisiana regulations.

· Strategize in-store schedules, operations, and inventory levels etc. to meet the needs of local festivals, events, and holidays

· Represent the dispensary at community meetings, festivals, and local business partnerships to strengthen the store’s reputation as a responsible and community-focused business.

· Support charitable initiatives, local sponsorships, and volunteer efforts that benefit the New Orleans community while aligning with the company’s mission, values, and compliance requirements.

7. General

· Meet any and all other leadership requirements as they are related from high levels of leadership

· Be an adaptable leader and have a high level of communication with team members

· Have a direct line of communication with local and regional Cross-Functional partners: HR, Ops, IT, Facilities, and any other CF partner

· Be a positive agent of change and progress, and set an example for leaders, peers, and staff alike

Minimum Requirements

Qualifications, Education and Experience

· Have at least 5 – 10 years in a leadership position in retail, hospitality, service, or cannabis related industries

· Must have 5 – 10 years of experience in Customer Service-related work

· 2 – 4 years of cannabis industry experience preferred

· Must be able to clear a background check

· Must have flexibility in working hours and ability to travel at a moment’s notice

Skills and Abilities

· Strong written and verbal communication skills

· Demonstrated capability in people management, culture building, and talent/performance management

· Positive attitude and flexibility

· Critical thinking and Logic skills

· Demonstrated experience in cash and inventory management

· Microsoft Suite experience

· Proficiency in Excel

· Dutchie POS experience preferred

· METRC Seed-to-Sales experience preferred

· Wurk HRIS experience preferred

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