National Account Manager - Automotive Refinish

## National Account Manager - Automotive RefinishApplylocations: Remote USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: 2026-18131The National Account Manager is the key contact for a key national account and maintaining strong customer satisfaction and retention of key collision shop customers with multiple locations across the United States. The role will manage a team of Performance Managers ensuring that Axalta, our distributor partners, and our customers are delivering on all elements of the business agreement. **This is a remote based role in the United States, preferably in the Southeast (Atlanta, GA) and requires the ability to travel >50%.****Key Responsibilities:*** Acts as a primary point of contact for identified customers and builds strong, collaborative relationships.* Understands the key elements of the business agreement with the account.* Manages Service Level Agreement (SLA) to ensure that all parties deliver on expectations.* Collaborates jointly to create a consistent strategic plan that focused on optimizing material gross profit or reducing the liquid cost per hour and includes coordination with vendors and manufacturers who also service the account.* Assesses customer needs to refine the evolving company-wide strategic plan.* Provide in-depth consultative support relative to top-line sales, estimatics, company-wide standard operating procedures (SOP’s), technician training, OEM Certifications, and their internal leadership development to be a part of the customer’s long-term success.* Sets key performance indicator (KPI) goals and measures Axalta’s performance and location KPIs against our promised deliverables.* Ensures that data is tracked monthly, performance is analyzed and results are communicated effectively.* Coordinates meetings to review the strategic account plan, goals and the milestones.* Facilitates process improvement roundtables with key staff.* Leads paint conversion efforts and solicits distribution resources to support.* Following conversions, lead the process to ensure that locations are fully optimized with the value-added resources that Axalta provides.* Maintains an organized communication approach and ensures that all customer interactions are documented in SalesForce (SFDC).* Uses technology (SharePoint, Salesforce, Office365, etc.) to further productivity and enhance communication with team and customers.* Involves local Axalta teams and engages the appropriate resources for additional support when necessary.**Job Requirements:**An experienced sales professional with Automotive Refinish background and a strong track record of successful customer support.* Minimum of 10 years of Automotive Refinish industry experience* Bachelor’s degree preferred but not required* In-depth knowledge of collision repair process as well as distribution fundamentals* Well-developed project management skills to be able to manage multiple projects* Ability to lead team and drive performance* Demonstrates and fosters teamwork with team and peers* Ability to influence and motivates distribution partners to accomplish business goals* Effectively uses collaborative approach to problem solving* Possesses self-discipline and maintains effective performance in unstructured and autonomous conditions* Presents oneself in professional manner throughout all levels of the organization* Effective written and oral communication as well as presentation skills* Competent Office365 skills (Word, Excel, PowerPoint)* Must be willing and able to travel > 50% of the time* Valid Driver’s License required #J-18808-Ljbffr