Tier 2 Help Desk Technician

Requirements 2 or more years of experience in workstation hardware installation and technical support. Proficiency in Microsoft Office 365 and Windows 10 or above operating systems. Experience with advanced troubleshooting of PC hardware, firmware, and peripherals. Experience in local area network (LAN) and wide area network (WAN) environments. Experience with Service Desk ticketing systems and call tracking databases. Experience with Audio Visual (AV) and Video Conferencing (VC) equipment setup. Excellent verbal and written communication skills. Responsibilities Provide Tier 2 technical support and take ownership of complex service issues. Restore technical services by diagnosing hardware and software faults using established processes. Perform root cause analysis and develop documentation for recurring technical problems. Install, configure, and monitor workstation systems and specialized software applications. Support IT hardware devices including networked printers, smartphones, and mobile equipment. Manage and resolve support tickets within the Service Desk queue accurately and timely. Coordinate service calls and equipment repairs for both warranty and non-warranty items. Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling. Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. For more information about Resourcesoft and our services, please visit our website. Office 365, troubleshooting, LAN/WAN, Help Desk, Windows 10, Ticketing Systems, Hardware Support, CompTIA A , Tier 2 Support, AV Setup, MCDSTaa415a4b-8b21-40fc-a65c-70d2b25ca29a