Store Attendant: part-time

Job Description

Job Description

Work Schedule: Saturdays and Sundays from 10am to 3pm (5 hour shifts), including First Friday every month.

JOB SUMMARY: The Hope’s Closet Thrift Store Attendant is responsible for providing high quality customer and retail services, while upholding the mission, vision, and values of New Life Center. This position is responsible for assisting with organizing, sorting, storefront arrangement and upkeep, and pricing donations to the Hope’s Closet donation center. The Thrift Store Attendant also greets customers, answers questions, and assists with customer check-outs as needed.

ROLES AND RESPONSIBILITIES:

Supervision: None.

ESSENTIAL FUNCTIONS

Duties and Responsibilities

1. Greet each customer in a friendly, helpful manner.

2. Always assist customers with purchases and answer questions about merchandise or store procedures in a professional and courteous manner.

3. Respond to phone calls with attention to high-quality customer service.

4. Assist with donation pick up arrangements when needed.

5. Be observant in all areas of the store to deter theft.

6. Help maintain the appearance of the store and ensure that merchandise is easily accessible.

7. Provide relief to other staff as needed for breaks.

8. Maintain accurate records as needed.

Cashier Duties

1. Using the assigned cashier code, operate the cash register and accurately complete all related paperwork.

2. Complete daily register reports at close of business.

3. Promptly report any variances/discrepancies to the Store Enterprise Manager.

4. Complete each in-store transaction in a professional manner.

5. Keep the register area clean and neat.

Donation Center Duties

1. Aid donors and ensure that each donor receives a donation receipt.

2. Promptly and efficiently process donations by sorting, pricing, sizing, and organizing donations.

3. Maintain a friendly and positive attitude toward customers and donors.

4. Ensure that the donation room and outside donation area is organized, neat, orderly, clean, and safe.

5. Make sure that the dumpster area is swept daily.

6. Assist with merchandising items from the donation room to the sales floor when needed.

Agency Management

1. Participate as an active team member of the Hope’s Closet Team.

2. Share in the responsibility for cleanliness and appearance of entire store and exterior areas.

3. Communicate emergencies, customer concerns, and organizational needs to the Store Enterprise Manager or appropriate member of the leadership team.

4. Work cooperatively with a diverse group of staff, and new Life Center residents who have exposure to trauma.

5. Knowledge of basic mathematics, including addition, subtraction, division, and multiplication.

Other

1. Help in building a culture of cooperation and collaboration among Hope’s Closet staff, interns, and volunteers.

2. Support and adhere to all policies regarding participant and program confidentiality.

3. Actively contribute to New Life Center’s trauma informed philosophy.

4. Participate in scheduled agency-wide meetings and events as assigned.

5. Perform other duties as needed.

COMPETENCIES

1. Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender identity, or sexual orientation.

2. Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.

3. Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.

4. Strong interpersonal, oral, and written communications skills.

5. Regular and consistent attendance.

6. Strong attention to detail and ability to follow-through with tasks.

7. Effective time management and ability to prioritize and reprioritize tasks in a fast-moving environment.

8. General knowledge of computers and software including Microsoft Office and Google Suite.

Physical Demands:

Physical

Occasionally

Frequently

Constantly

Walking

X

Bending

X

Standing

X

Sitting

X

Driving

X

Lifting up to 50 lbs. with or without assistance

X

Stretching/Reaching

X

Hearing/Seeing

X

Exposure to blood borne pathogens and infectious disease

X

Exposure to hazardous material

X

Climbing

X

Hand/finger dexterity

X

QUALIFICATIONS

Required

1. High school diploma or equivalent with one year or more of retail/sales experience.

2. Valid Arizona driver’s license and vehicle insurance and access to reliable transportation.

3. Negative TB test required. **

**If necessary, New Life Center will complete these areas of qualification during the onboarding process.

PREFERRED

1. 2 or more years of experience in the retail/sales environment.

2. 1 or more years’ of thrift store experience.

3. Bilingual English/Spanish preferred

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.