SMART HOME INSTALLATION TECHNICIAN - PLANT CITY

Job Description

Job Description

Who We Are…

With over 50 years of experience, and several CITY HOME and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY HOME continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY HOME, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY HOME team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!

Our Vision is to be the ultimate home store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values : Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

What Benefits You’ll Receive…

• Competitive, Transparent Compensation
• Medical, Dental, and Vision
• Life & Disability Insurance
• Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• 401(k) with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Employee Resource Groups (ERGs)
• Flexible Environment
• 95% Promote from Within
• Employee Assistance Program (EAP)
• Associate Purchase Discount Program
• And so much more….

What This Role Is…

As a Smart Home Installation Technician , the primary function of this position is to deliver professional in-home
installation, configuration, and support of smart home products to create a seamless and easy-to-use connected
home experience. The Smart Home Installation Technician is also responsible for identifying customer needs,
recommending additional products and services, and optimizing system performance to enhance the overall
connected home environment. Your contributions will drive customer satisfaction, increase product and service
adoption, and support the growth of Smart Home Services at CITY HOME.

Position Title : Operations Smart Home Installation Technician

Reports To : Director of Operations

Location : Field-based – Tampa & Orlando Markets

Department/Sub-Department: Operations/Service

Compensation: Starting at $27 hourly

What You’ll Do…

As a Smart Home Installation Technician, your primary responsibilities will be to:

• Installation & Technical Execution (40%)
  • Install and configure smart home devices:
    • Cameras, doorbells, locks, sensors
    • Smart lighting, thermostats, speakers
    • TVs, networking equipment, hubs
  • Perform device pairing, app setup, and system integration
  • Ensure all devices are fully operational and optimized after leaving
  • Troubleshoot connectivity, Wi-Fi, and device compatibility issues
• Smart Home System Setup & Integration (20%)
  • Configure home networks (routers, mesh systems, signal optimization)
  • Integrate multi-device ecosystems (Alexa, Google, Apple, SmartThings)
  • Set up automations, scenes, and user controls
  • Ensure seamless performance across all connected devices
• Customer Experience & Education (15%)
  • Walk customers through system functionality and usage
  • Provide hands-on training for apps, controls, and automations
  • Deliver a white-glove experience inside the home
  • Build trust and confidence with non-technical customers
• In-Home Consultation & Upselling (10%)
  • Assess the customer’s current smart home setup
  • Identify gaps and recommend additional products/services
  • Present solutions across categories:
    ▪ Security, lighting, networking, entertainment, climate, etc.
  • Drive incremental product sales during service visits
• Operational Excellence (5%)
  • Manage daily schedule and appointments efficiently
  • Document work completed, time spent, and products installed
  • Adhere to safety standards and company procedures
  • Maintain tools, inventory, and service vehicle
• Additional duties and responsibilities as a Smart Home Installation Technician:
  ● Support new product introductions, pilot programs, and expansion into additional product line ups (5%)
  ● Recommend process, tooling, and material improvements to reduce defects and installation time. (2.5%)
  ● Ensure compliance with safety standards, vehicle policies, and in-home conduct expectations. (2.5%)
  ● Adheres to all assigned Standard Work and Role and Responsibilities for your role.
• * Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business
  conditions may trigger changes to job responsibilities (i.e., COVID-19).

What We’re Looking For…

• Competencies and Job Specific Skills
  • Technical Skills
    • Smart home ecosystems (Alexa, Google Home, Apple HomeKit, Z-Wave)
    • Home networking (Wi-Fi, routers, mesh systems, IP basics)
    • Low-voltage wiring and basic electrical knowledge
    • Audio/Video setup (TVs, speakers, streaming devices)
    • Security systems (cameras, sensors, smart locks)
  • Soft Skills
    • Strong customer service mindset
    • Ability to explain technology simply
    • Consultative selling / upselling ability
    • Problem-solving and adaptability
    • Time management and professionalism in-home

What’s Required…

• Education & Work Experience:
  • High school diploma or equivalent required
  • 1–3+ years of experience in Smart home installation, IT, AV, security, or electrical work
  • Experience working in customer homes preferred
• Work Environment & Schedule:
  • In-home service environment (residential)
  • Typical 8–10 hour shifts depending on route
  • Local travel daily between Customer homes
  • Weekend and evening availability required
• Physical Requirements:
  • Lift/move 50+ lbs (TVs, equipment)
  • Climb ladders, crawl, kneel, and stand for extended periods
  • Work in varied home environments (indoors/outdoors, attics, etc.)
• Technology Requirements:
  • Mobile apps, service scheduling systems
  • Smart home apps (multiple ecosystems)
  • Basic CRM/order management tools
• Certifications / Licenses
  • Valid Florida Driver’s License
  • Low Voltage License (or ability to obtain)
  • CEDIA / CTS Certification
  • CompTIA Network+
  • EPA 608 (for thermostat/HVAC integration)
  • Electrical Apprentice License (nice to have)

Are Your Excited?…

Here are you next steps:

• Apply
• Submit your application and resume
• Application Review
• A CITY Furniture Recruiter will carefully review your qualifications
• Virtual Interview
• Complete your short video interview with our AI Virtual Assistant
• Recruiter Review
• Your interview will be reviewed by a recruiter
• Recruiter Follow up
• A recruiter will contact you by phone to discuss next steps and answer any questions you may have
• Hiring Manager Interview
• Meet with the hiring manager for an in-person interview

CITY HOME, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY HOME, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team. Job description is not an employment contract.