Assistant Manager

Assistant ManagerThe Assistant Manager is a key leader responsible for upholding Disc Replay's core values and ensuring that every Sales Associate provides an outstanding customer experience. This role centers on leading, managing, and holding accountable (LMA) the Sales Associate team, with a focus on hiring, training, performance management, and reinforcing company processes. The Assistant Manager is expected to proactively maintain a process-driven, people-focused environment and take ownership of the store's customer service culture.Team Leadership & ManagementOversee the Sales Associate Team, assisting in recruiting, onboarding, mentoring, coaching, and disciplinary actions as neededLead, manage, and hold accountable the sales associate team, setting clear expectations and providing ongoing training and feedbackFoster a culture that lives Disc Replay's core values and maintains a positive, professional in-store environmentCustomer ExperienceDrive the customer service experience, ensuring staff deliver consistent, high-quality serviceActively monitor and respond to customer feedback from reviews and in-store responses, using feedback to improve team performance breakdowns quicklyAddress and correct process breakdowns or misalignment with company core valuesStaff Accountability & PerformanceEnsure all team members understand their role and are held accountable for their performanceDeliver coaching and feedback and participate in regular team conversations to monitor fit and performanceProactively issue disciplinary action when standards are not met and resolve personnel issues earlyStore OperationsLead shifts and ensure all store processes and procedures are being followedAssist with hiring and screenings to ensure that team culture is protected and the right people are in the right seatsSupport the Store Manager with additional perspectives on team fit for other roles, including Inventory Manager and Shift SupervisorsKPI Management & ReportingResponsible for key customer experience KPI's, such as how many customer reviews we're receiving and scores of those reviews.Provide weekly updates on KPI's to the Store ManagerRequirementsPrevious retail experience, preferably in a management or supervisory role.Strong understanding of customer service best practices, with a passion for training and developing others.Excellent communication and interpersonal skills, with the ability to foster teamwork and maintain morale.Familiarity with Disc Replay's product categories (video games, electronics, movies, collectibles) is a plus.Strong organizational and multitasking skillsAbility to work in a fast-paced retail environmentAble to stand for long periods of time and safely lift 50lbs without assistanceCore Values• Radical Honesty and Transparency : Speak the truth courageously and proactively share what needs to be shared.• Resilient Optimism : Foster a supportive, uplifting environment and face challenges with a positive mindset.• Empathetic Listener : Genuinely seek to understand others by listening with intention and care.• Curious and Adaptive : Approach ideas with an open, curious mind and adjust thoughtfully to change.• Accountable and Humble : Take ownership of everything in your sphere of influence—not just your mistakes, but any issue that affects the team or customer experience. Instead of placing blame, focus on solutions. Give credit to others and lead with integrity.• Makes It Happen : Be proactive, reliable, and results-driven, with the grit to follow through and overcome obstacles.Additional Responsibilities• Support the Store Manager in administrative tasks, including but not limited to inventory counts, report generation, and loss prevention initiatives.• Collaborate with the management team to implement promotional events, seasonal displays, and other store activities.• Maintain a clean and well-organized store environment, following health and safety guidelines.• Monitor store performance metrics, identifying areas for improvement and making recommendations to the Store Manager.If you'd enjoy being in this type of environment, we'd love to hear from you!Work ScheduleMonday to FridayWeekend availabilitySupplemental PayBonus payBenefitsPaid time offHealth insurance401(k) matchingEmployee discount