Supervisory Veterans Service Representative (AVSCM)

Job Title

Supervisory Veterans Service Representative (AVSCM); PD37977A

Duties

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Specific duties include, but are not limited to:

• Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.
• Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
• Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
• Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
• Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Performs other duties as assigned.

Promotion Potential: This position is being selected at the full performance level.

Work Schedule

Full time, 8:00 am - 4:30 pm, Monday through Friday. Hours to be determined by hiring office.

Compressed/Flexible: Hours to be determined by hiring office.

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Remote/Virtual: This is not a remote/virtual position.

Relocation/Recruitment Incentives: Not Authorized.

Financial Disclosure Report: Not Applicable.

US Department of Veterans Affairs