Senior Business Analyst

Senior Business Analyst

Location(s) Atlanta, Georgia | Dallas, Texas | Orlando, Florida | Philadelphia, Pennsylvania | Washington, District of Columbia | Wichita, Kansas Eligible for remote Yes

Requirements and Specification Ownership

Elicit, document, and maintain business requirements, functional specifications, and user stories across SCR, UBID, and RBM.

Translate regulatory, contractual, and customer-driven requirements into clear, testable specifications that engineering and QA can act on.

Maintain traceability between business requirements, engineering deliverables, and QA acceptance criteria.

Own the quality bar for requirements artifacts, ensuring ambiguity is resolved before work enters a sprint.

User Story Authoring and Development Lifecycle Support

Write complete, well-structured user stories directly in Jira, including clear descriptions, acceptance criteria, business context, and references to supporting documentation.

Ensure every story entering a sprint meets a defined "ready" bar, with enough detail for engineering to estimate and execute without follow-up guesswork.

Lead and participate in backlog refinement sessions, walking engineers through story details, business intent, edge cases, and acceptance criteria.

Serve as the on-call requirements owner throughout the development lifecycle, answering questions from engineers in real time as they work through implementation.

Adjust stories, add clarifications, or break down work mid-sprint when new information surfaces, while protecting scope and timelines.

Partner with engineering leads to triage requirements ambiguity quickly and reduce blockers caused by unclear specifications.

Process Analysis and Documentation

Map current-state and future-state business processes across the three platforms, including customer onboarding, verification, billing, provisioning, and reporting workflows.

Identify process gaps, inefficiencies, and automation opportunities, and recommend solutions that balance business, engineering, and operational realities.

Maintain a single source of truth for platform workflows, state models, and business rules, in Confluence or an equivalent system.

Cross-Product Alignment

Act as the bridge across SCR, UBID, and RBM, identifying shared concepts, data models, and workflows that benefit from consistent treatment.

Surface cross-product impacts of proposed changes, so decisions made in one product are understood in the context of the others.

Support entity resolution, identity, and data consistency initiatives that span multiple platforms.

Stakeholder Partnership and Communication

Partner with Product Management on roadmap definition, discovery work, and prioritization, providing analytical rigor and documentation support.

Serve as a key interface with Customer Success and Operations to capture real-world customer needs, special cases, and recurring support themes.

Support executive-level and partner-facing communications (including CTIA) with clear written materials, process diagrams, and analytical summaries.

Participate in customer-facing conversations as needed to clarify requirements or validate proposed solutions directly with enterprise customers.

Engineering and QA Partnership

Work closely with engineering leadership and our external development partner to ensure requirements are understood, scoped accurately, and delivered as intended.

Partner with QA on acceptance criteria, test scenarios, and edge cases to ensure shared understanding of "done."

Participate in sprint ceremonies (backlog refinement, planning, demos) to keep requirements current and answer questions in real time.

Data, Reporting, and Analysis

Define reporting and analytics requirements tied to SLAs, operational KPIs, and customer-facing dashboards (including SLA performance reporting for CTIA).

Perform ad hoc analysis of platform data to support decisions, investigations, and strategic planning.

Support the team in translating raw platform data into narratives leadership can act on.

Fluency in Spanish is a strong plus, as many standup meetings and working sessions with our development partner are conducted in Spanish.

Experience in the telecom, messaging, or wireless industry (short codes, A2P/P2P messaging, RCS/RBM, carrier integrations).

Familiarity with KYC/KYB workflows, identity verification platforms, or business entity data (FEIN, DBAs, multi-brand corporate structures).

Experience with billing and subscription platforms (Stripe, Chargebee, or comparable).

Experience working with regulated industry partners or trade associations (CTIA or similar).

Familiarity with data visualization and BI tools (QuickSight, Tableau, Power BI, or comparable).

CBAP, PMI-PBA, or comparable business analysis certification.