HOST(ESS)
Penn Entertaiment
Introduction
...
Overview
Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated. Providing guests with menus and answering any initial questions.
Responsibilities
...
Overview
Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated. Providing guests with menus and answering any initial questions.
Responsibilities
- Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff.
- Engaging with guests to ensure they're provided with exceptional customer service.
- Answering calls, taking reservations, responding to complaints, and helping to resolve them.
- Helping team members with other tasks in the restaurant as needed.
- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
- Prior customer service experience in a fast-paced environment preferred.
- Previous cash handling experience a plus.
- Ability to multitask and problem solve.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to stand and walk throughout the duration of shift.
- Excel at working independently and as part of a team.
- Must obtain a Bossier ABO and LACT.
Vacancy posted 1 day ago
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