Part-Time Legal Resolutions Specialist

Summary:

• Manage delinquent loan accounts, collect overdue payments, and recover collateral to protect credit union assets.

• Communicate and negotiate with members to resolve delinquent accounts while maintaining professionalism.

• Ensure collection activities comply with applicable regulations, policies, and procedures.

• Utilize strong organizational, analytical, and problem-solving skills to prioritize accounts, meet deadlines, and achieve collection goals.

Role:

To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Knowledge and Skills:

Three years to five years of similar or related experience.

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through work experience..

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

1. Understanding of applicable regulations and procedures; knowledge of accounts payables and receivable is helpful.
2. Excellent listening and communication abilities.
3. Strong attention to detail, well organized, and goal oriented in a high-paced work environment.
4. Critical thinking, decision making, and learning skills are a must.
5. Must have above average listening, communication and negotiating skills.
6. Able to prioritize, meet deadlines and manage multiple responsibilities.
7. Must be able to operate related computer software and business equipment provided by the credit union.
8. Professionalism in appearance, dress and attitude is a must.
9. Strong mathematical skills.
10. Ability to work as a member of a team and embrace the credit union philosophy and the Credit Union Mission, Vision, and Core Values.