Guest Relations Coordinator

Guest Relations CoordinatorAtomix is a two-Michelin-starred fine-dining restaurant that embodies the vision of Chef Junghyun and Ellia Park, blending traditional Korean techniques with Western culinary methods, world-class ingredients, and exceptional service. Since its opening in 2018, Atomix has garnered numerous accolades, including a James Beard nomination for "Best New Restaurant," 3-stars from The New York Times, and rankings on San Pellegrino's World's 50 Best Restaurants list, where it currently stands at 8th as of 2025. Chef Park was also named the James Beard Foundation's Best Chef in NY in 2023. Most recently, Atomix was honored as the No. 1 restaurant in North America.We are seeking a Guest Relations Coordinator to serve as the pivotal connector between our guests and the Atomix experience. This is a hands-on, salaried role that blends administrative precision with high-touch service execution. Reporting to the General Manager, you will ensure that guest preferences, dietary needs, and special moments are communicated clearly and executed seamlessly. This is a rare opportunity to learn the craft of service at a restaurant honored with the "Gin Mare Art of Hospitality Award." For a professional who truly cares about the "why" behind the guest experience, this role offers a unique vantage point into how we define world-class hospitality. This position carries significant visibility and is designed for a professional looking to build a long-term career within one of the world's most acclaimed culinary institutions.Guest Relations Coordinator responsibilities include (but are not limited to):Oversee and manage guest communications through info@ email inboxes and the Tock/Loyalist platformConduct guest research and Google checks to support personalized experiencesMaintain, update, and distribute allergy charts, ensuring clear communication between FOH and BOHPrepare and send weekly allergy summaries to the teamAct as a liaison between FOH and BOH for guest preferences, allergies, and special requestsTrack and manage celebrations (cards, candles, sweets, etc), and special occasion notesPrepare and coordinate welcome cards for guests with the HQ team two weeks in advanceCollaborate with leadership and design partners on guest experience concepts, menu personalization, and special momentsAssist in the creation and maintenance of guest experience blueprints and standardsCoordinate menu card updates, inventory, and ordering in tandem with the GM and AGMMaintain menu box inventory, accuracy, and readiness for serviceAssist with end-of-service responsibilities such as walking guests out and managing menu boxesProvide support to downstairs teams as needed to ensure smooth service executionServe as a liaison to American Express or other concierge partners for guest-related requests, working alongside GM and AGMSupport floor plan preparation and executionEnsure guest-facing materials and systems are accurate, updated, and operationally soundQualifications:Previous experience in luxury guest relations or Michelin-starred environments is highly preferred.An obsession with accuracy—from maintaining "paperless" allergy charts to ensuring the readiness of menu box inventory.Exceptional written and verbal communication skills; you will be a primary voice of the Atomix brand across digital and in-person touchpoints.Proficiency in reservation platforms (Tock, Loyalist) and digital communication tools.A proactive, discreet, and organized professional who can balance behind-the-scenes coordination with a mastery of guest engagement; possessing the refined poise, warmth, and emotional intelligence to anticipate guest needs before they are articulated.Comfortable with a hospitality-driven schedule (typically 1:00 PM – 11:00 PM or 2:00 PM – Midnight).Physical Requirements:Ability to lift up to 25lbs if necessarySafely and effectively use all necessary tools and equipmentStand and walk for an entire shift, including moving safely through all areas of the restaurantBenefits offered:Paid time offPaid holidaysMedical, dental, vision benefits at salary level deductionsPre-tax commuter benefitsQuarterly R & D stipendNA:EUN ScholarshipEmployee Purchase ProgramDining Discount401kAtomix is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.