Quality Assurance Analyst - Client Standards

NexRep LLC

NexRep LLC in the United States seeks a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from NexRep’s independent marketplace contractors to ensure client standards are met. You will monitor interactions in real time or after the fact, review customer satisfaction data, provide scoring feedback, and participate in calibration sessions with the client to align on scoring. You will also feed insights to the certification and operations teams to improve quality #J-18808-Ljbffr NexRep LLC

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Vacancy posted 3 hours ago

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