People Business Partner

Role Description

We are looking for a seasoned People Business Partner to join our team. In this role, you will serve as a trusted HR advisor to leaders and employees across Ting, with a strong emphasis on employee relations.

• Guide managers through complex people situations.
• Ensure consistent and fair application of employment policies.
• Help the business navigate change with confidence.
• Leverage AI tools like Claude to streamline reporting, draft documentation, manage projects, and surface insights from data.
• Focus on execution while thriving in ambiguity.

Job Duties

• Employee Relations (Primary Focus)
  • Serve as the subject matter expert and primary point of contact for all employee relations matters.
  • Lead and document workplace investigations, ensuring procedural fairness and timely resolution.
  • Manage end-to-end terminations, including drafting termination documentation and coordinating with legal counsel.
  • Advise managers on performance improvement plans and disciplinary processes.
  • Navigate complex employee situations with discretion and sound judgment.
  • Proactively identify ER trends and surface recommendations to leadership.
• Leaves of Absence Management
  • Administer and coordinate all leaves of absence.
  • Partner with employees, managers, and benefits carriers for seamless leave transitions.
  • Maintain accurate leave tracking and ensure compliance with legislation.
• Change Management & Organizational Transition
  • Support organizational design and planning initiatives.
  • Partner with leaders to develop change management plans.
  • Provide HR guidance and communication support for organizational announcements.
• People Programs & HR Operations
  • Support the rollout and administration of company-wide people programs.
  • Practice AI-augmented work to streamline reporting and reduce administrative burden.
  • Ensure compliance with labor laws and serve as a subject matter expert.
  • Leverage HR data and analytics to identify workforce trends.
  • Collaborate with the Talent team on recruitment and onboarding support.

Qualifications

• 5–7 years of progressive HR Business Partner experience.
• Bachelor’s degree in Human Resources Management or a related field (preferred).
• CPHR and/or SHRM certification is an asset.
• Demonstrated comfort using AI tools to accelerate HR work.

Requirements

• Expert-level knowledge of HR best practices.
• Proven experience managing complex ER cases.
• Strong knowledge of Canadian and US employment law.
• Exceptional interpersonal and communication skills.
• High degree of discretion and professionalism.
• Strong written communication skills.
• Strong proficiency with Google Sheets/Excel.
• Highly organized with outstanding follow-through.
• Comfortable navigating ambiguity.
• Collaborative partner across HR functions.
• Strong judgment balancing employee advocacy with business needs.

Benefits

• Base salary range: $100,000 - $120,000 USD for US residents OR $100,000 - $120,000 CAD for Canadian residents.
• Generous benefits package.