Automotive Service Manager

Job Title

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

We Offer

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K

Closed Sundays

Responsibilities

Ensure that customers receive prompt, courteous, and effective service

Serve as a liaison between technicians and customers

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Manage and hire technicians and service advisors

Interview and make new hires

Distribute work between technicians

Prioritize required services

Ensure customer has a positive dealership experience

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Spend quality time building relationships with the customers

Requirements

Technical automotive knowledge

Demonstrated ability to manage others

Organized and friendly personality

Dealership experience preferred