Supervisor-Clinic Front Office

Default Work Shift:

Day (United States of America)

Hours:

40

Salary range:

$22.83 - $34.69

Schedule

Full Time

Shift Hours:

8 Hour employee

Department:

Administration (EDCC)

Job Objective:

Responsible for the administrative support functions, including but not limited to the supervision of the front office staff and workflow. Acts as subject matter experts for the front office team for general questions and training. Ensures all patients have an accurate and comprehensive scheduling, and registration experience in the office.

Job Description

Education:

Required: High school diploma, GED or higher level degree if hired after March 1, 2025

Preferred: Associate’s degree

Licensure/Certification:

N/A

Experience:

Required: Two (2) years of front office experience in healthcare

Preferred: Leadership experience

Reports To: Manager, Director, or Chief Administrative Officer (CAO)

Supervises: Front office staff including but not limited to Patient Admitting Specialist, Referral Coordinator, Scheduling Coordinator, Schedulers, Quality Control/Indexing Techs

Ages of Patients: Neonate/ Infant, Pediatric, Adolescent, Adult, Geriatric

Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities:

Ability to adapt quickly to changing priorities and unexpected situations, Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors, Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives, Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to provide excellent customer service to all patients, visitors, co-workers and guests, Analyzes situations accurately and escalates, when appropriate, Knowledge of general office equipment and computer systems, including Electronic Health Record (EHR) and email systems, Problem solving skills to identify issues and formulate effective solutions, Willingness to adapt roles and responsibilities as needed for the benefit of the team's objectives and overall success, Written and verbal communication skills

Essential Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
• Supervises all front office services within the clinic(s) timely and accurately, including all visits are prior authorized.
• Supervises all assigned staff to include hiring, orienting, training, evaluating and coaching; escalates employee performance concerns to leadership and provides documentation for counseling and performance improvement plans (PIPs) as necessary.
• Ensures a high level of employee, patient and medical provider satisfaction.
• Resolves escalated patient/customer concerns, complaints and issues and escalates to leader, as appropriate.
• Acts as subject matter expert for front desk operations.
• Registers patients following standard work and maintains compliance according to departmental benchmark guidelines; verifies and accurately enters and updates patient information while registering as per departmental guidelines.
• Answers and properly routes all incoming calls in an appropriate and timely manner, ensuring a high level of customer service is provided at all times.
• Maintains registration error accuracy rate of 97% or higher, signaling a proper and complete registration.
• Schedules patients with accurate information following standard work.
• Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
• Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits work of front office staff.
• Actively and independently works to improve daily processes and procedures, and finds solutions to challenges while maintaining close communication with clinic leadership.
• Oversees and monitors efficiency and productivity of front office daily operations within the clinic(s).
• Maintains communication with leadership regarding the department operations and any issues with operations, equipment, staff, contractors and/or guests.
• Maintains front office staff schedules to ensure appropriate coverage.
• Oversees all office supply orders, ensuring cost management, supply rotation and maintains accurate inventories.
• Plans, leads, and maintains documentation of front desk staff meetings.
• Performs other duties as assigned.