Supervisor, Consumer Rate Optimization

Job DescriptionWho We AreHorizon Commerce is a full-service Commerce agency that builds brands, performance programs, and shopping experiences to enable businesses in accelerating Commerce sales growth. We opened our virtual doors in February of 2020, born in the midst of a transformation in Retail and eCommerce that has shaped and sharpened our capabilities and approach, and have been partnering with leading brands to fuel commerce ever since.We were founded on the understanding that brands looking to succeed in today’s rapidly evolving commerce landscape need a new breed of “digitally native” partner that truly understands how to win in the new digital aisle. Created with this focus and as an integral part of Horizon Media, the largest independent media agency in the U.S., we break down the silos between media and shopping experiences to help optimize the full modern consumer path to purchase, from discovery through conversion.At Horizon Commerce, we understand the value that different experiences, skills and perspectives can bring to both our team and our clients, so we strive for an environment where our employees feel welcomed, supported and empowered. Our simple recipe for team success is to hire talented people (thinkers, doers, dreamers, makers) challenge them and give them every opportunity to grow.Job SummaryThe Supervisor, Conversion Rate Optimization, reports into Horizon Commerce’s VP, Experience Analytics & Optimization, and is responsible for successful execution of client conversion rate optimization (CRO), landing page optimization (LPO) and other digital experience optimization programs. In this role, they will provide day-to-day support of client engagements, scale testing programs, envision new solutions, and lend ad hoc support of business development efforts.Our Experience Analytics & Optimization team works collaboratively within the Digital Experience group – which includes teams like Consulting, CXM, Web Development, and Performance Creative – to identify, launch, analyze and iterate on testable digital experience improvements using granular data, leading technologies, and a proven growth framework. We’re experts in all things CRO, LPO, A/B testing, personalization, web / app analytics, business intelligence, and much more. We’re also building for the future with agentic experiences and new technology-driven solutions that improve digital commerce and customer experience outcomes.The Supervisor ensures that our clients' business, marketing and commerce goals are being met through effective experience optimization – as well as innovating on programs with new approaches, processes, and services.Proven knowledge of experience optimization, with the ability to think strategically on behalf of a brand, will be critical to success in the role. The right candidate will be passionate about operating in a fast-paced environment, building collaborative relationships, delivering client results, contributing to the growth of services revenue within the department, and helping iterate on the offering within the Experience Optimization umbrella. The right person for the role is excited about the future of digital commerce and customer experiences, bringing an energetic, go-getter attitude to everything they do.What You’ll Do90% Client Delivery Collaborate with team members to identify client needs, define deliverables and develop a delivery plan to ensure the experience optimization engagement is a successResponsible for timely delivery of client-specific CRO related engagements at the expected quality of deliverablesCommunicate any engagement needs and status with internal teams or client (e.g., status reports, escalations) and lead the presentation of experience optimization deliverables to the client for review and approvalCompetently use Jira, Monday Microsoft Teams, Excel, PowerPoint and other tools as requiredAnalyze the client’s owned media and digital experiences e.g. website, landing pages, mobile app, emails, etc. versus 1) best practices 2) competitor practices 3) data-driven insights 4) provisioned customer research 5) past test results and similar input to help evaluate effectiveness of the individual channelsIdentify and prioritize opportunities to improve conversion and other business goals, using proven business techniques to define opportunity size and prioritizationUse information available on best practices, competitors, benchmarks and customer needs and trends in the market to support the above, providing direction to more junior team members in gathering this information and/or conducting research as neededDetermine and describe gaps and requirements to execute opportunities to improve conversion (or other business goals), working with cross-functional team as needed to identify needs (e.g., platforms, content)Develop and communicate recommendations for the client (in PowerPoint or Word)Develop roadmap for execution of solutions over a period of time, based on identified requirementsContribute to meetings as needed with client teams, partners and other vendors to gather information and/or collaborate on defining and planning solutionsUse necessary platforms, such as A/B testing platforms and personalization tools, to support delivery of the solutions above with support from more senior team members where applicable; learning new platforms or platform capabilities where neededSupport the effective delivery of any optimized experience creative work needed for the digital channels in scope, in collaboration with the creative team, account team, vendors and clientAssess, and work with the Analytics group where applicable, on all analytics and reporting to measure the impact of delivered solutions over time and to identify opportunities for further improvements and optimizationHelp identify, troubleshoot or escalate as needed any issues that emerge during the engagement to ensure effective delivery5% - Experience Optimization Operations Establish yourself as CRO expert and valued partner with clients, as well as with internal Horizon teams, across multiple levels of seniority and different functions (media, content, technology, etc.)Support SME teams within Digital Experience on building out strategy and execution capabilities for our division, including proprietary tools, AI agents, methodologies, and processes for Horizon Commerce to leverage within direct and expanded Horizon Media Holdings clientsContribute to the definition and development of new Experience Optimization delivery capabilities both within the context of client engagements and as separate growth effortsContribute to establishing and building relationships or partnerships with relevant external eCommerce service partnersSupport Horizon Commerce’s evolving vision as a business through contribution to developing new offerings, processes, collateral, etc.Support knowledge creation and knowledge management to support development of Horizon Commerce’s delivery capabilitiesParticipate in team meetings, events and initiatives that foster internal communication, collaboration, and cultureDemonstrate thought leadership by supporting the development of branded content and intellectual property, e.g. white papers, POVs, reports and presentationsProfessionally mentor and develop junior team members, including direct reports if applicable, to reach their career growth goalsActively seek knowledge expansion on new processes and tools5% - New Business Contribute as an SME in business development opportunities for net new clients to understand client needs and define potential solutions Help develop pitch presentations or proposals, and contribute to the definition of deliverableCreate collateral to continue improving upon and converting more Experience Optimization opportunitiesCollaborate with Horizon Media teams to provide deliverables for broader agency pitches, when neededPreferred Skills & Experience3-5 years experience in experience optimization including CRO and LPO, ideally agency-sideHands-on expertise working within one or more of the following optimization & testing tools is required: Adobe Target, Optimizely, VWOExperience working across verticals, with eCommerce a plusExperience within a mid-sized or larger Agency or Consultancy is a plusExcels with using data and analytics to generate data-driven insights that inform approaches; must have competency in manipulating and analyzing business data in platforms like Excel and Google Analytics or similar Analytics toolsExpert in all things eCommerce and Digital Marketing technology, e.g., all things optimization, personalization, HTML, data feeds, tagging, tracking, content management systems, etc. work to be able to participate in related discussionsExcellent internal collaborator, ideally in a matrixed or other cross-functional team set-upStrong communication and presentation skillsComfortable in a fast-moving environment: hard working, resourceful, flexible, resilient, positive, comfortable with imperfect information, uncertainty and rapid changeCertificates, Licenses and RegistrationsCertification and/or experience additionally with eCommerce platforms, marketplaces, and analytics solutions highly desirable and may be expected on training agendaPhysical Activity and Work EnvironmentNo requirements for physical activity and work environment.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.#LI-TV1#LI-HYBRID#HMCHorizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Salary Range$100,000.00 - $130,000.00A successful applicant’s actual base salary may vary based on factors such as individual’s skill sets, experience, training, education, licensure/certifications, and qualifications for the role. As an organization, we take an aptitude and competency-based hiring approach. We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.SummaryLocation: New York, New YorkType: Full time