Customer Service Representative

A Customer Service Representative at Netflix sees a flat quarter and asks what Customer Satisfaction Surveys the team forgot to use. For someone 5 years deep in Work Ethic, this Atlanta job means $72,000 - $95,000, an internship cadence, and genuine influence. Key Responsibilities Open doors in Atlanta, GA that a mid-level title alone can't Partner with Knowledge Base Management specialists to align content with demand-generation goals Decode why GA buyers say yes and double down on it Coach the Customer Service Representative team off discounting and onto value selling Support mid-level account executives with prospecting and follow-up strategy Set and monitor KPIs tied to revenue, retention, and acquisition cost Show up at Atlanta, GA networking nights with a reason to follow up Feed sales the Zendesk signals that say a buyer is ready now What You'll Bring Proven Stakeholder Management results, ideally seasoned in Atlanta, GA Strong multitasking ability without sacrificing quality Real curiosity about why Netflix customers do what they do Comfort presenting to a GA-wide audience without a script Adaptability and resilience when facing shifting requirements A GA work history, or strong reasons you'll thrive here anyway Ask anyone in Atlanta about Netflix and you'll hear the same thing: a low-drama crew that ships fast and sweats the Work Ethic details. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings. Your 4 of experience earn you $72,000 - $95,000 here, alongside mentorship and a fast track into senior sales marketing roles. This req breathes: refreshed hours ago and still very much alive. #J-18808-Ljbffr