Shift Lead Barista Retail Support

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

SHIFT LEAD BARISTA/ RETAIL SUPPORT

Overview of Role:

The Barista Lead is responsible for supporting the daily operations of the Bonton Farms Coffee House and café beverage program while serving as a working leader for front-of-house barista staff. This role combines hands-on beverage preparation, guest engagement, team leadership, operational oversight, and mission-centered hospitality.

The ideal candidate is passionate about coffee, customer service, and community impact. The Barista Lead helps maintain operational excellence, supports training and accountability of team members, ensures consistency in beverage quality and presentation, and contributes to a welcoming environment that reflects the mission and values of Bonton Farms.

This role is expected to lead by example, maintain professionalism during high-volume operations, and help create a positive and healing guest experience.

Key Responsibilities

Coffee House & Beverage Operations:

Prepare and serve high-quality espresso beverages, coffee, teas, specialty drinks, and café offerings in accordance with Bonton Farms standards

Maintain consistency in beverage recipes, quality, presentation, and speed of service

Monitor inventory levels for coffee house products, syrups, milk, supplies, and retail items

Support ordering, stocking, rotation, and organization of beverage-related inventory

Ensure all beverage stations, equipment, and service areas remain clean, sanitized, and operational

Assist with opening and closing procedures, cash handling, and reconciliation processes

Support implementation of seasonal beverage menus and specialty drink promotions

Monitor waste, over-portioning, and operational inefficiencies

Leadership & Team Support

Serve as a shift leader and point of contact during coffee house operations when management is unavailable

Assist with training new baristas and front-of-house team members on beverage standards, POS systems, customer service expectations, and operational procedures

Help reinforce attendance, professionalism, appearance, and workplace expectations among team members

Support coaching and accountability conversations with guidance from leadership

Model professionalism, urgency, teamwork, and hospitality standards at all times

Assist in coordinating workflow during high-volume periods, events, and peak service times

Support labor efficiency and help ensure proper staffing coverage during shifts

Guest Experience & Hospitality

Deliver exceptional guest service aligned with the Bonton Farms mission and hospitality culture

Create a welcoming and engaging environment for guests, residents, donors, volunteers, and community members

Resolve guest concerns professionally and escalate issues appropriately when necessary

Build positive relationships with regular guests and help strengthen community engagement within the coffee house

Maintain a calm and solutions-oriented demeanor during busy operational periods

Operational Compliance & Standards

Ensure compliance with all food safety, sanitation, and health department standards

Maintain cleanliness and organization of all front-of-house and beverage preparation areas

Support daily operational checklists, temperature logs, and cleaning schedules

Assist leadership with maintaining operational consistency across shifts

Follow all Bonton Farms policies, procedures, cash handling protocols, and safety expectations

Qualifications

Previous barista or coffee shop experience required

Prior leadership, shift lead, or supervisory experience preferred

Strong knowledge of espresso equipment, beverage preparation, and café operations

Excellent customer service and interpersonal communication skills

Ability to multitask and perform efficiently in a fast-paced environment

Comfortable coaching and supporting team members in real-time operations

Strong organizational skills and attention to detail

Ability to work flexible schedules, including mornings, evenings, weekends, and events

Food Handler Certification required or ability to obtain upon hire

Preferred Experience

2+ years of barista experience in a specialty coffee setting.

Experience in team development and employee growth.

Experience working in a retail or farmers market environment.

Experience in hospitality, café, restaurant, or specialty coffee environments

Experience with POS systems and cash reconciliation

Passion for community-centered work and mission-driven organizations

Experience working within high-volume guest service environments

Physical Requirements

Ability to stand and work on feet for extended periods.

Ability to lift up to 25 pounds.

Tolerance for working in a fast-paced, high-volume kitchen setting.

Opportunities for professional development and career advancement.