Retail Full Time Keyholder: Mt Pleasant

Job Title Retail Full Time Keyholder: Mt Pleasant Job Description Who We Are: At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. Key Values Show Pride: We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship. Embrace Challenges Together: We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together. Adapt & Act: We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change. Make It Special: We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core. Build to Last: We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers. Keyholder Responsibilities Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores. Support onboarding and training great retail team members. Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met. Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members. Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same. Answer questions and troubleshoot issues using sound judgment. Offer suggestions to innovate and improve our retail experience. Help Framebridge deliver on our 100% happiness guarantee. Work a flexible schedule including evenings and weekends that meet the needs of the business. Who You Are Experience as a key holder in a customer service, retail, or hospitality role. An engaging personality with strong influence, interpersonal, communication, and relationship‑building skills. Interest in design and excitement to work in a creative environment. Quick and eager learner of new tools, technology, products, and processes. Great time-management, organizational, and problem‑solving skills. Adaptability and willingness to work flexible hours, including evenings and weekends. Degree in art, design, marketing or relevant fields preferred but not required. Benefits / Perks Paid time off Paid Holidays Short-term disability Employee Assistance Program (EAP) Frame discount and Free Frame codes Contests and Incentives Commuter benefits And more Equal Opportunity Employer Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, marital status, genetic information, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Kaplan International