Assistant Director of Housing Operations at Duquesne University

Job Description

Job Description

Job Title: Assistant Director of Housing Operations

Reports To: Director of Operations

Location: Lumina Communities at Duquesne University

Compensation: $60,000.00-$65,000.00 per year, 2-bedroom furnished staff apartment (optional) and comprehensive benefits package

FLSA Status: Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary:

The Assistant Director of Operations works in the administrative office and is responsible for internal and administrative operational management for Lumina Communities on the campus of Duquesne University. The Assistant Director oversees all aspects of the day-today operations including occupancy management, student license agreements, communication, customer service, campus partnerships, and office operations.

Essential Duties and Responsibilities are as follows:

• Recruit, supervise, train, and evaluate full-time Operations Coordinator and Administration Coordinator.
• Participate in an on-call rotation for after-hours operational and facilities issues.
• Manage data, room assignments, room transfers, and resident roster generation in Entrata.
• Generate and send communication to residents with operational updates, campus events, or emergency announcements.
• Serve as a member of University and COCM committees as requested.
• Proactively respond to the needs of the students; develop and implement assessment tools to aid in student satisfaction.
• Coordinate projects with colleagues and campus partners (e.g., move-in, move-out, , inspections, building improvements)
• Assist in maintaining policy and procedure manuals and maintaining key logs and protocol.
• Oversee key management, package processing, and access control systems and form collaborative relationship with information technology vendors to resolve issues.
• Serve as primary contact for security staff team and other service vendors to provide resources and support for maximum efficiency.
• Attend regular meetings and perform tasks to support the University Housing Operations team.
• Order and maintain office equipment and supplies.
• Assume leadership role in absence of Director.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree.
• 2-3 years of experience as a full-time professional in student housing administration/management or property management.
• Confidence in managing confidential crisis issues.
• Effective skills in customer service, leadership, and organization.
• Strong interpersonal, communication skills, computer competency, and the ability to work with a diverse population.
• Experience supervising full-time employees
• Critical thinking, organizational and problem-solving skills.
• Ability to develop collaborative relationships with University partners.
• Ability of move/lift up to 35 pounds
• Ability to serve on-call rotation

Preferred Qualifications

• Master’s degree.
• Experience and knowledge of basic data management systems; i.e. Entrata, StarRez, MS Office Suite, and others as needed.
• Experience supervising and training of professional and student staff.
• Experience in managing developing and budgets.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Capstone On-Campus Management (COCM) is an employee-owned leader in student housing, managing over 35,000 beds across 40+ campuses nationwide. Built on a foundation of integrity, service, and community, COCM offers a collaborative and rewarding environment where team members are empowered to grow, make an impact, and share in the company’s success through ownership.

This is not employment agreement. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.