Barista

Barista Team LeadA Barista Team Lead is responsible for leading the coffeehouse team, ensuring high-quality service, and supporting store operations.Key Responsibilities:Supervise and train baristas, ensuring they follow the set standards for customer service, product quality, and safetyBuild rapport with customers, respond to questions effectively, and maintain a friendly, professional attitudeAssist the Retail Manager in coordinating daily operations, including ordering and receiving products, completing paperwork, and planning work assignmentsHelp the Retail Manager with interviews and train new associates, appraise performance, and provide feedback to improve skillsAddress customer complaints, help resolve issues, and maintain a clean, organized store environmentFollow food safety regulations, sanitation procedures, and company policies. Must obtain and keep Serv Safe manager certification within 3 months of starting position.Stock and display products according to merchandising standardsRequired Skills & Qualifications:Experience: Typically 2+ years of barista experience, with leadership or supervisory experience preferredTechnical Skills: Knowledge of specialty drinks, ingredients, and coffee equipment; ability to use computer systems for orders and reportsSoft Skills: Excellent communication and interpersonal skills, strong organizational abilities, patience, and the ability to work in a fast-paced environmentPhysical Requirements: Ability to lift up to 50lbs, carry, push, pull, and stand for long periods; work in a busy, sometimes noisy environmentRequirements:High school diploma, GED or equivalent experience is preferred.Requires 3-5 years of relevant experience.Requires ServSafe Manager Certification within 6 months of hire.Requires the ability to operate kitchen equipment.Requires basic computer skills.Must be able to wear protective equipment/clothing required by the environment or government regulations such as gowns, gloves, goggles, rubber-soled closed-toe footwear, etc.Requires adherence to local health regulations and safety requirements to produce safe food for consumption.Requires the ability to climb ladders.Physical requirements to include: reaching, standing for long periods of time, squatting, bending, carrying and/or lifting supplies and equipment weighing 35 lbs. or more, up to 80% of the time.