Pharmacy Technician I/II- The Pharmacy Plaza

Pharmacy Technician

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Location: The Pharmacy Plaza, Duke Raleigh, a Campus of Duke University Hospital, 3400 Wake Forest Rd, Raleigh, NC

Working hours: 8:30am-5:00pm

Occupational Summary

Pharmacy Tech I: This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, assisting with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.

Pharmacy Tech II: This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use. Individuals eligible for pharmacy technician level II are competent in all tasks associated with pharmacy technician level I and have achieved the area specific advanced competency requirements. Pharmacy technician level II staff must achieve and maintain certification by the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Work Performed

Pharmacy Tech I: To accurately and efficiently follow workflow procedures including prescription processing, medication preparation and distribution to patient. Restock automatic dispensing cabinets and anesthesia workstations as needed. Answer and screens telephone calls and directs calls to appropriate personnel when needed. Handle medications in accordance to department, regulatory and legal requirements (e.g., medication records, pulling outdated/unusable medications). Collaborates with immediate pharmacy team, insurance companies and customers alike to resolve issues, ensure accuracy and deliver a timely resolution of any medication or insurance related concern. Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow up calls). Efficient operation and basic level of technical support for specialty machinery, equipment, devices or software necessary in performing job functions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems). Deliver medications and supplies to patient care and ancillary areas. Complete and document all assigned safety and quality activities in compliance with department procedures. Prepare IV solutions using aseptic technique and/or compound non-sterile medications at select locations. Manage individual responsibilities while supporting team members and contributing to broader team goals. Perform other related duties incidental as assigned.

Pharmacy Tech II: Perform a variety of clinical functions in support of the clinical pharmacist (e.g., patient interviews, medication safety and adherence initiatives, patient follow up calls, collection of clinical data for the pharmacist). Efficient operation and ability to troubleshoot specialty machinery, equipment, devices or software as necessary in performing jobfunctions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems). Manage individual responsibilities while being able to shift to help team members and contribute to broader team goals with minimum supervision. Assist with training of new employees and students, educating them in job-specific functions. Perform other related duties incidental as assigned.

Knowledge, Skills and Abilities

• Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.
• Proficient computer skills. Strong written and verbal communication skills.
• Requires critical thinking skills with ability to implement solutions.
• Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
• Strong organizational skills including staying focused on assigned task and using time and resources effectively and efficiently to achieve job expectations.
• Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.

Level Characteristics

N/A

Minimum Qualifications

Education

Pharmacy Tech I: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. Acceptance into pharmacy school or High school diploma or equivalent and one year of pharmacy or health care related experience.

Pharmacy Tech II: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. Acceptance into pharmacy school or High school diploma or equivalent and one year of pharmacy or health care related experience.

Experience

Pharmacy Tech I: N/A

Pharmacy Tech II: Minimum of one years related experience.

Degrees, Licensures, Certifications

Pharmacy Tech I: Must be registered with the North Carolina Board of Pharmacy within the first 180 days.

Pharmacy Tech II: North Carolina Board of Pharmacy registration is required. Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).