Roofing Projects & Client Growth Lead

Job Type: Full-Time Compensation: Commission (details to be discussed) Reports To: General Manager / Sales Manager Position Summary We are hiring a Project Manager to support the end-to-end client experience in residential and commercial roofing projects. This position combines customer relationship management, project oversight, and operational coordination, with a strong emphasis on client acquisition and service excellence. This is a performance-based role, ideal for individuals who are driven, self-motivated, and thrive in fast-paced, client-facing environments. Key Responsibilities Client Engagement & Sales Development Generate, track, and follow up on leads consistently. Develop and maintain a detailed client database. Create and implement strategic outreach and follow-up plans to support sales efforts. Conduct phone outreach to both new and existing clients. Explain contracts and scopes of work, resolving any client concerns or questions. Assist customers with the insurance claims process; minimum requirements of inspection and claims filed to be determined by General Manager. Meet with insurance adjusters at the customer's property to advocate for claim approvals. Project Oversight & Field Work Conduct on-site roof inspections, take photographs, and upload findings to CRM. Review loss reports and assist customers in signing scopes or contracts. Participate in the build process and perform final quality walk-throughs. Monitor material delivery and check product quality as needed. Collect completion photos and submit all required documentation for invoicing and production. Administrative & CRM Management Enter all customer and prospect information accurately into CRM (e.g., Acculynx). Complete and manage paperwork related to contracts, repairs, ITEL sample collection, and production. Follow up on outstanding leads, documentation, and collections as needed. Maintain clean, organized digital and physical workspaces. Core Competencies & Expectations Professionalism Dress and present yourself professionally at all times. Communicate clearly via phone, email, and in-person interactions. Ask thoughtful questions and be prepared with clear, concise answers. Autonomy & Initiative Be proactive in identifying and solving problems independently. Take ownership of responsibilities and complete tasks without repeated follow-up. Efficiency & Time Management Prioritize high-impact tasks and manage time effectively. Maintain punctuality and preparation for all appointments, meetings, and job-site visits. Complete work accurately and quickly without sacrificing quality. Team Contribution & Culture Build collaborative relationships with colleagues and customers. Respect the perspectives and strengths of every team member. Maintain a clean and tidy workstation and convey professionalism through tone and body language. Qualifications Prior experience in sales encouraged but not required. Strong ability to learn sales processes. Comfortable with roofing-related tasks, including roof inspections and minor repairs. Competency with Microsoft Office (Excel, Word, Outlook). Proficiency with CRM systems or willingness to learn quickly. Strong written and verbal communication skills. Valid driver's license and reliable transportation required. What We Offer Performance-driven compensation plan with growth opportunity. Training and support to help you succeed in both sales and project management. A professional, supportive, and fast-paced team environment. Opportunities to take on leadership and higher responsibility roles over time. #J-18808-Ljbffr EmergencyMD