General Manager (New York City Metropolitan Area)

Job Overview

General Manager, 7 Spring

Location: 7 Spring Street, New York, NY

Reports to: Ownership Group

Position Type: Full-time

Scope: Members Club, Café, Private Events

The Role

7 Spring is seeking an experienced, highly polished hospitality General Manager to take overall ownership of the club's day-to-day operations, financial performance, team, member experience, programming, and physical environment.

The General Manager will serve as the operational and cultural leader of 7 Spring, ensuring that every aspect of the club, from the café and bar to member programming, private events, facilities, and daily service, is executed to an exceptional standard.

This is a hands-on leadership role for someone who is exceptionally organized, calm under pressure, financially disciplined, commercially minded, and capable of building and maintaining strong systems within a fast-moving, founder-led hospitality business.

The ideal candidate combines the operational rigor of a best-in-class hospitality operator with the discretion, emotional intelligence, charisma, and business acumen required to lead a high-touch private members club.

- Own all day-to-day operations across the members lounge, café, and kitchen.

- Ensure the club is properly staffed, opened, operated, cleaned, secured, and closed every day according to shift checklists.

- Build and publish weekly schedules based on forecasted business, reservations, events, programming, seasonality, and expected membership activity while balancing service standards and labor efficiency.

- Ensure all spaces consistently meet 7 Spring's standards for cleanliness, presentation, functionality, and hospitality.

- Manage capacity, reservations, door procedures, access, and guest flow.

- Maintain relationships with tech vendors: reservation, POS, inventory, payroll, and operational technology platforms and resolve issues promptly.

- Maintain appropriate par levels for cleaning supplies, operating supplies, and other essential materials.

- Serve as the final operational authority for day-to-day issues and escalations.

Food & Beverage

- Oversee the operational performance of the café and lounge food and beverage programs.

- Maintain appropriate par levels and ensure timely ordering and delivery of food, beverage, spirits, wine, and operating supplies.

- Monitor consumption, inventory levels, waste, and purchasing to prevent shortages, over-ordering, duplicate spending, and loss.

- Work closely with the Chef and team on reservations, menus, seasonal offerings, service execution, and operational needs.

- Ensure bar, cafe bar and service stations are consistently clean, organized, stocked, and presentation-ready.

- Proactively identify opportunities to improve the F&B program based on member and guest feedback, operational performance, and market trends.

2. People, Leadership & Culture

- Own all FOH and BOH staff management in partnership with relevant department leaders.

- Recruit, interview, hire, onboard, train, and retain high-performing hospitality employees.

- Ensure all employees are trained on the employee handbook, their specific responsibilities, service standards, house policies, and applicable compliance requirements.

- Establish clear reporting lines and accountability for managers, hosts, bartenders, servers, bussers, porters, café staff, kitchen staff, and support teams.

- Build and maintain a reliable reserve staffing pipeline for private events, high-volume periods, holidays, and seasonal business.

- Ensure Toast payroll, timecards, tips, employee information, and related payroll controls are accurate and submitted on time.

- Maintain accurate employee files, address callouts, lateness, uniform issues, shift coverage, performance concerns, and other employee issues promptly and consistently. Foster a professional, collaborative, accountable, and service-oriented culture.

- Conduct regular staff meetings, manager meetings, performance conversations, and training sessions.

- Ensure required food safety, sexual harassment, workplace safety, and other employee training is completed and documented.

3. Luxury Service & Member Experience

- Establish and maintain exceptional, consistent, luxury-level service standards throughout the club.

- Ensure members and guests receive personalized, attentive, discreet, and highly polished hospitality.

- Serve as a visible and welcoming presence within the club and regularly interact with members.

- Work closely with the Membership Director and membership team to sup

4. Financial Management & P&L Accountability

- Take ownership of the club's operating financial performance in partnership with Ownership.

- Review daily revenue and labor performance and provide concise reporting to Ownership.

- Manage labor against revenue, reservations, events, programming, and forecasted business.

- Monitor overtime and eliminate unnecessary staffing without compromising service.

- Maintain accurate payroll controls.

- Review invoices against deliveries, vendor charges, purchasing, and recurring expenses.

- Monitor COGS, beverage costs, labor costs, and other key operating expenses.

- Maintain accurate food, beverage, alcohol, and operating inventory.

- Investigate inventory variances, waste, spoilage, unexplained losses, and purchasing discrepancies.

- Ensure timely and accurate ordering of provisions and spirits for daily operations and events.

- Produce a weekly operating report for Ownership covering revenue, labor, COGS, payroll, staffing, inventory, major incidents, upcoming events, operational needs, and financial opportunities.

- Identify and execute opportunities to increase revenue and profitability while protecting the quality and positioning of the club.

5. Events & Private Functions

- Partner with Events and Partnerships to understand event requirements, budgets, timelines, guest counts, and service expectations.

- Review event details and ensure appropriate staffing, equipment, inventory, food and beverage, and operational preparation.

- Coordinate event staffing and train employees on event-specific expectations.

- Ensure contracts, COIs, permits, operational requirements, and other necessary documentation are properly coordinated before events.

- Oversee execution of private events, networking events, member events, and other functions.

- Monitor event labor, COGS, beverage usage, and other operational costs.

- Produce and review post-event cost breakdowns and identify opportunities to improve event profitability.

6. Member Programming & Club Calendar

- Partner with Ownership and the Membership team to develop a compelling calendar of recurring and one-off programming for members, seasonal opportunities, special events, and other incremental revenue streams.

- Produce and review post-programming cost breakdowns and identify opportunities to improve.

7. Compliance, Safety & Risk Management

- Maintain compliance with applicable NYC Department of Health requirements, liquor regulations, occupancy rules, noise, employment practices, and other relevant regulations.

- Ensure incident reporting procedures are followed consistently.

- Proactively identify operational, financial, safety, and reputational risks and address them before they become larger issues.

Qualifications & Experience

- 5–7+ years of progressive senior management experience in luxury hospitality, private members' clubs, high-end restaurants, hotels, or boutique hospitality groups.

- Proven experience managing complex, high-touch hospitality operations with multiple revenue streams.

- Demonstrated experience managing a significant operating budget and P&L, including labor, COGS, purchasing, inventory, and forecasting.

- Strong understanding of luxury hospitality, service standards, F&B operations, events, and private-club environments.

- Experience recruiting, developing, managing, and retaining high-performing hospitality teams.

- Strong operational and organizational skills, with a demonstrated ability to create systems and processes that improve consistency and accountability.

- Experience working with Toast, Square and Stripe POS, payroll, 7Shifts scheduling, reservation, inventory, and other hospitality technology platforms.

- Strong financial and analytical skills with the ability to translate operating data into actionable decisions.

- Experience developing events, programming, partnerships, or other revenue-generating initiatives.

- Excellent interpersonal skills and emotional intelligence, with the ability to interact comfortably with members, guests, ownership, staff, vendors, and high-profile individuals.

- Exceptional discretion and judgment when handling sensitive member, employee, and company matters.

- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

- Ability to handle multiple responsibilities efficiently while maintaining a positive ]]> <