Customer Success Manager
$130k - $140kEqualAccess
Job Description
Job Description
Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site)
About the Company
Equal Access is partnering with a well-established, fast-growing technology company transforming operations within the hospitality and property management space. The organization supports large-scale short-term rental and boutique hospitality portfolios through a modern platform focused on smart automation, operational efficiency, and elevated guest experiences. Backed by strong investment and operating with a highly innovative, AI-driven culture, the company is currently rebuilding its core technology stack from the ground up, making this an exciting opportunity to join during a pivotal stage of growth and product evolution.
About the Role
The Customer Success Manager will be highly organized, customer-focused onboarding professional to guide new customers from contract through successful platform launch. This role is ideal for someone who thrives in fast-paced startup environments, enjoys simplifying complex workflows for customers, and actively leverages AI tools to improve efficiency, communication, and onboarding processes. You’ll play a key role in shaping the customer experience while helping build a scalable onboarding engine alongside a rapidly growing, AI-driven technology team.
Key Responsibilities
- Own onboarding from contract → go-live for new customers
- Lead onboarding calls: kickoff, configuration, training, and launch
- Build deep product expertise and guide customers through best practices
- Create onboarding project plans, checklists, and customer task timelines using AI-assisted tools to keep every engagement moving without manual overhead
- Capture detailed customer insights and surface them as structured, actionable feedback for the Engineering team using Claude and our internal tooling to synthesize patterns across accounts, not just anecdotes
- Partner with the Customer Success & Solutions Lead to iterate on onboarding processes, playbooks, and documentation
- Develop onboarding content (guides, videos, templates) faster and at higher quality by building with AI, not around it
- Monitor health signals and proactively remove blockers
- Ensure customers complete onboarding confident, trained, and ready to succeed
Ideal Candidate
- Thrive in fast-moving, high-growth environments where you build while doing
- Enjoy speaking with customers and can make complex concepts simple
- Organized, detail-oriented, and comfortable managing multiple customers at once
- Learn products quickly, especially technical workflows
- Reach for AI tools first you use Claude, Notion AI, or similar to draft, summarize, and systematize before doing anything manually
- Communicate clearly, directly, and proactively with customers and teammates
- Take ownership and don't wait for someone to hand you structure you build it, then automate it
Required Skills & Experience
- 1–3 years in SaaS onboarding, customer success, account management, consulting, or similar role
- Experience running customer meetings and guiding customers through technical setup
- Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.)
- Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow for drafting communications, building documentation, summarizing calls, or automating repetitive tasks
- Bonus: you've used no-code or light-code tools (Zapier, n8n, etc.) to automate something in a past role
- Bonus: experience at a startup
- Bonus: experience in hospitality, property management, or related industries
What Success Looks Like
- Customers complete onboarding on time and clearly understand how to use the product
- Onboarding time-to-value decreases through your improvements including improvements you built with AI
- You and the CS Lead build the onboarding engine together, turning it into a repeatable, scalable motion
- Customers finish onboarding excited, confident, and positioned for long-term success
- Internal teams know exactly what's working and what needs to be improved because you communicate insights consistently and you use AI to make that communication faster and sharper
Compensation
- On-Target Earnings (OTE): $130,000 - $140,000
- Competitive base salary + uncapped commission
- Equity Ownership
- 401k match
- Health insurance
- Fully in-office role at our NYC headquarters
Why EqualAccess
EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every professional we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in New York, NY vacancy
$100k
DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial...SuggestedWork at officeFlexible hours$81.4k - $122k
...Family GroupCustomer Care GroupJob ProfileClient Performance Manager IIIManagement LevelIndividual ContributorFlexible Work Option... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...SuggestedFull timeLive inRemote workVisa sponsorshipFlexible hours$97.5k - $162.5k
Job DescriptionCome join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG’s portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer’s unleash the full power of LSEG by discovering and implementing...SuggestedFull timePart timeInternship$78k - $126k
...select days, as determined by the business needs of the team.This role will be based in either New York, Chicago, or Omaha.The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on...SuggestedFor contractorsWork at officeFlexible hours- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...Suggested
$93k - $171k
...industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription...Work at officeFlexible hoursWeekend work$90k - $120k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...Work at office$110k - $125k
About the Role:PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media...Work at officeRemote work$150k - $165k
...York / San Francisco or New YorkBusiness - Customer Experience /Full Time /HybridJoin... ...powered business planning and performance management platform built for agility and scale. We... ...we’d love to hear from you.As a Customer Success Manager (CSM), you’ll ensure our customers...Full time$100k - $125k
Your ImpactThe Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...H1bVisa sponsorship- For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide...Contract workFor contractorsFor subcontractorWork at office
$132.89k - $166.11k
...cards and banking with intuitive spend management, bill pay, and travel software, Brex enables... ...manual expense and accounting tasks for customers so they can focus on what matters most.... ...What you’ll doAs an Enterprise Customer Success Manager, you will serve as a financial...Work at officeRemote workWork from home- ...hands of big brands - we need to try to help small businesses and creative individuals too. About the role As a Senior Customer Success Manager at Pencil, you’ll lead by example: managing one of our high-impact accounts, designing scalable adoption strategies, and...Work at officeFlexible hours
PassFort
New York, NY1 day ago $66.31k - $70k
...Title - Customer Success Account Manager, Disclosure Engagement Salary - $66,313 - $70,000 Location - New York About CDP CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting...Full timeWork at officeLocal areaCdp Global
New York, NY13 hours ago$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Full timeWork at officeFlexible hoursShift work3 days per week$100k - $130k
...make, both internally and outwardly to our customers. We actively encourage Elliptities to... ...centric professional with experience in managing SaaS renewals? Are you looking for your... ...!The Impact You Will Have:As a Customer Success Manager for the Mid‑Market segment, you...Remote workHome office- ...Network to Code in a remote-friendly setup is seeking a Customer Success Manager to own a portfolio of enterprise clients. You will partner with Sales, Professional Services, Support, Product, and Engineering to ensure customers achieve value from Nautobot and sustain...Remote work
Network to Code
New York, NY13 hours ago $125k - $165k
...JOB TITLE : Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday – Friday 9:00a – 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k - $165k Applicants must be legally...Full timeWork at officeLocal areaVisa sponsorshipWork visaFree visaMonday to FridayHealthix
New York, NY12 days ago$84k - $114k
...happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and... ..., and client engagement? Join Similarweb as a Customer Success Manager (CSM) focused on our investor clients across North America. In...Work at officeWork from homeVisa sponsorshipWork visaSimilarweb
New York, NY23 days ago- ...provides cloud-based Electronic Health Record (EHR) and Practice Management software to independent medical practices, clinics, and... ...creates value when clients know how to use it. That's where our Customer Success team comes in.The Customer Success Manager is the primary...Internship
H.Essers
New York, NY3 days ago $110k - $135k
...Customer Success Manager New York, NY, US About Guidde Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into...Contract workWorldwideFlexible hoursguidde
New York, NY2 days ago$160k - $180k
...'re at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare... ...Role Overview We're looking for a Founding Customer Success Manager to own the relationship with our enterprise customers after...Contract workData Lab
New York, NY5 days ago- ..., ARMRA, and Sleep Number are not only successfully onboarded onto the platform but also positioned... ...accept HSA and FSA dollars from customers, ensuring a smooth and efficient... ...across the merchant portfolio. It involves managing multiple high-priority accounts simultaneously...Shift work
Fitt Talent Partners
New York, NY5 days ago $90k - $120k
...Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology. The diagnosis rate...Passage Health
New York, NY5 days ago- ...environment, demand excellence, and want to help build the future of finance, we invite you to join us. The Role Rogo's customer success managers are highly motivated individuals with a proven track record for driving client outcomes. You'll own a portfolio of...Work at office
Rogo
New York, NY1 day ago - ...India’s most talent-dense robotics team consisting of individuals from IITs, Stanford, UCLA, etc. About the role The US Customer Success Manager owns the full deployment lifecycle of Origin’s drywall finishing construction robot — from first assembly and...For subcontractorFlexible hours
Origin
New York, NYmore than 2 months ago - ...Akamai, ADP, Lenovo and breakout startups like Clerk-use the platform. About the Role We're looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform...Full timeWork at officeHome officeFlexible hoursShift work
Scrunch AI
New York, NY3 days ago - ...against far larger competitors by out-executing them. The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is a revenue-...Full time
talentpluto
New York, NY12 days ago - ...companies the power to understand every customer, automate at scale, and build their go-to... ...place. About the role Customer Success is central to how we build, grow, and deliver... ...Customer Success role focused on managing a small portfolio of strategic accounts....Work at office
Attio Ltd
New York, NY2 days ago - ...Trackunit, a fast-growing IoT SaaS provider, is seeking a Scaled Customer Success Manager to own a large, growing portfolio of construction and rental accounts through a structured, data‑driven engagement model. You’ll partner with a Key Account Manager and a Technical...Remote work
Trackunit Ltd
New York, NY1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer success manager New York, NY
- educational customer success manager New York, NY
- customer success manager remote New York, NY
- enterprise customer success manager New York, NY
- success manager New York, NY
- senior customer success manager New York, NY
- client success manager New York, NY
- customer success manager csm New York, NY
- partner success manager New York, NY
- technical customer success manager New York, NY