Central Reservations Agent - CORP

Montage International - - Responsibilities: Provide excellent customer service and take reservations using proper hotel verbiage; adhere to hotel standards; Accurately input and organize reservation information via rooming lists, internet, travel agency requests, sales department, and reception with follow up; Maintain logs of special requests and ensure requests are blocked in PMS or front office system; Answer and direct inbound calls to the hotel, and use email and fax systems; respond to mailed correspondence; Aggressively sell hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy