External Operations Coordinator

Job Description

Job Description

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental !

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we don't just rent trucks—we partner with our customers to drive efficiency and success on every job site.

The External Operations Coordinator is a strategic role responsible for overseeing and optimizing the performance of 5+ external yard partner locations across the nation. This position calls for a results-driven professional who can develop and implement operational strategies aimed at delivering outstanding service, maximizing efficiency, and driving profitability. The coordinator will lead cross-functional teams, set and monitor performance metrics, and cultivate strong, collaborative relationships with external partners. Critical to success in this role is the ability to make informed financial and operational decisions, analyze data, and proactively address challenges in a fast-paced and ever-changing environment. A strong background in planning, follow-up, and performance optimization is essential.

LOCATION

• Fort Wayne and up to 25% travel

HOURS OF OPERATION

• 8:00 AM to 5:00 PM EST

COMPENSATION

• This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment

RESPONSIBILITIES

• Strategic Partner Management: Develop and maintain strategic partnerships with external yard locations, ensuring alignment with company objectives and performance standards. Conduct regular performance reviews and implement corrective action plans as needed.
• Operational Leadership: Oversee all operational aspects of external yard locations, including reconditioning, inventory management, logistics coordination, and customer service. Establish and monitor key performance indicators (KPIs) to drive continuous improvement.
• Cross-Functional Collaboration: Collaborate with scheduling, parts, transportation, dealerships, and repair shops to optimize workflow and ensure seamless customer service. Act as a liaison between internal departments and external partners.
• Inventory and Asset Management: Implement and oversee robust inventory management systems to ensure accurate tracking and efficient utilization of fleet and parts. Conduct regular audits and implement corrective actions as needed.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve service. Leverage technology and data analytics to drive informed decision-making.
• Compliance and Quality Assurance: Ensure compliance with all applicable regulations, safety standards, and company policies. Implement quality assurance programs to maintain high standards of service and workmanship.
• Performance Reporting: Generate and analyze performance reports to identify trends, track progress, and make data-driven decisions. Present findings and recommendations to senior management.

REQUIREMENTS

MUST HAVE

• 2+ years of experience in fleet operations, logistics, or a related field.
• Proficiency in administrative tasks, particularly with Excel and Outlook.
• Strong knowledge of trucks, repairs, and service requirements.
• Strong ability to multitask and handle multiple priorities accurately.
• Independent worker with a process-oriented mindset.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple locations.
• Resourceful and adept at problem-solving.
• Ability to thrive in a fast-paced environment.
• Strong analytical and strategic thinking skills.
• Demonstrates success working in a collaborative, team-focused setting.
• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

NICE TO HAVE

• Experience in the rental, heavy equipment, or automotive industry.
• Strong administrative, financial, and investigative skills.
• Experience working with Dynamics 365 and Power BI.

Employee Benefits

At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.

Wellness & Fitness

Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered.

Exclusive Employee Perks

Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:

• PTR Swag & Uniform/Boot Allowance
• On-site Micro-Markets stocked with snacks and essentials
• Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
• Additional partner and vendor discounts

Performance Incentives (Commissions, Bonuses & Profit Sharing)

At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.

Comprehensive Benefits — Starting Day One

✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
✔ 401(k) matching and long-term financial planning support
✔ Paid time off so you can recharge
✔ Life, accidental death, and disability coverage
✔ Ongoing learning and development opportunities

Training, Growth & Recognition

We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.

Culture & Connection — More Than Just a Job

At PTR, we don't just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.

Connect and engage through:

✔ PTR Field Days & Team Events
✔ The Extra Mile Recognition Program
✔ PTR Text Alerts & Open Communication

Employment Classification

Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.

Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.

Equal Opportunity Employer

Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law