Service Director - Mercedes-Benz of Walnut Creek

Mercedes-Benz of Walnut Creek part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long‑term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like! Salary: $150,000 to $300,000 Summary The Service Director is responsible for leading and growing the fixed‑operations business across one or more Sonic Automotive dealerships. This role oversees Service, Parts and Service Scheduling functions to maximize revenue, profitability, and customer satisfaction while ensuring compliance with OEM and Sonic standards. The role requires hands‑on leadership, strong financial and operational acumen, and a customer‑first mindset. Responsibilities The Service Director develops and coaches service managers, advisors, and technicians. Implements operational best practices and KPIs. Manages vendor and warranty relationships. Controls costs and parts inventory. Drives continuous improvement in CSI, throughput, and retention. Qualifications 7+ years progressive fixed‑operations experience in automotive dealerships, including 3+ years in a leadership role (Service Manager/Director) – Mercedes‑Benz, luxury, high volume experience. Demonstrated success managing Service and Parts P&L, meeting revenue, gross profit, productivity, and cost‑control targets. Strong operational knowledge of shop processes, flat‑rate labor, RO management, warranty/OEM repair procedures, and parts inventory optimization. Proven ability to drive CSI improvement, service lane throughput, retention, and technician/advisor performance through coaching and KPI‑driven management. Experience hiring, developing, and retaining technicians and advisors; strong coaching, succession planning, and team‑building skills. Proficient with dealership DMS/ERP systems, service scheduling tools, CRM, and Microsoft Office; comfortable analyzing data to make operational decisions. Excellent communication, vendor and OEM relationship management, problem‑solving skills, and commitment to Sonic Automotive brand standards and customer‑focused service. Additional Requirements Valid driver’s license with an acceptable driving record. Must be legally authorized to work in the United States. Ability to successfully complete pre‑employment requirements, including background check, motor vehicle record (MVR) review, and drug screening. Compensation Salary: $150,000 to $300,000 Schedule Full Time Monday through Saturday availability Sundays off What We Offer Comprehensive benefits package, including medical, dental, and vision coverage Company‑paid life insurance 401(k) retirement plan with company match (Traditional and Roth options) Generous paid time off and paid parental leaveOngoing training and professional development to support career growth A collaborative, performance‑driven work environment Learn More All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Sonic Automotive