Instrument Controller Specialist

Introduction A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and RedHat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences. Your role and responsibilities As a Instrument Controller Specialist, you will serve as a subject matter expert over the diverse and intensive needs of an Intramural Research program. You will interact with scientific research staff in order to support specialized scientific equipment running various operating systems such a Windows, Linux and Macintosh and the related software. This is a client‑facing position that requires strong customer service skills. In this role, you will: Learn, document and support Scientific Computation Devices Assist scientists and vendors in the deployment, configuration, ongoing support Scientific Computation Devices Support the configuration of the scientific applications that run on the Scientific Computation Devices Conduct formal software validation, define username and password rules, define user roles, conduct formal audits of COTS vendor manuals, and processes to address critical needs, administer the to monitor all scientific alarm application builds, perform daily check of the systems Administer system to monitor all scientific alarm application builds Perform daily (5 days per week) check of the systems Required technical and professional expertise Experience supporting desktop versions MS Windows, MacOS, Linux & Unix operating systems Installation and configuration of peripheral equipment & accessories Experience with laboratory sciences Familiarity with ServiceNow Able to obtain and maintain an OMB Public Trust clearance Preferred technical and professional experience Experience with scientific computing devices such as MRI Machines, PACS Systems, spectrophotometer, mass spectrometer, optical, electron, and fluorescence microscopes, fluorometer, Illumina genetic sequences, Bio Analyzers, scientific alarm systems. Basic knowledge of IT technical areas including Security, Networking, Hardware and Peripherals, Storage, Database & Applications. Understanding of Configuration Management and ServiceNow CMDB. Industry certifications such as ITIL, CompTIA A+, CompTIA Network+. IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr