Personal Banker Associate I - South Columbus

Overview Retail Personal Banker I – a financial center role that develops and executes a consultative sales process to identify and meet customers’ current and future financial needs. Selected candidates complete a 4–8 week onboarding program, rolling through operations and Sales & Service rotations, and receive certification at completion. Responsibilities Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in‑depth knowledge of retail consumer and small‑business products and services and recommend appropriate solutions using the bank’s value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Primarily focus on cross‑selling to existing customers and engage in outside sales activities such as Membership Advantage presentations, business sales calls, and community financial literacy events. Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions. Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs regarding the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and high professionalism. Act with confidence by answering customer questions and owning customer issues. Maintain a position of trust and responsibility by keeping all business confidential. Follow the Bancorp Code of Business Conduct and Ethics and related policies, upholding ethical behavior at all times. Adhere to established policies and procedures while opening and servicing the full range of retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Stay current on retail procedures designed to mitigate fraudulent activity and unnecessary risk or exposure. Supervisory responsibilities: None. Qualifications College degree or equivalent work experience providing transferable skills, or a combination of education and experience. Preferred: Experience in the financial industry. Demonstrated ability to develop comfort with sales activities that acquire new consumer households and small‑business customers and/or cross‑sell to established customers. Proficiency with advanced math functions for analysis of credit and financial information. Professional appearance and verbal/written communication skills representing Fifth Third Bank. Strong working knowledge of retail policies and procedures and sound judgment in decision‑making. S. A. F. E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position. Working Conditions Normal office environment with extended computer screen viewing. Requires travel within the affiliate for training and scheduling flexibility; outside‑affiliate travel for various classroom training sessions may also be required. EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third