Desktop Support

United IT Solutions

Key Responsibilities:

Technical Support:

Respond to user inquiries via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues.
Guide users through step-by-step solutions and class room support

Incident Management:

Record and track incidents and service requests using a ticketing system.
Prioritize and escalate issues as necessary to ensure timely resolution.
Follow up with users to ensure issue resolution and customer satisfaction.

Maintenance and Troubleshooting:
• Perform routine maintenance on computer systems and networks.
• Install, configure, and update software and hardware.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.

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Vacancy posted 2 days ago

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