Assistant General Manager

Job Description

Job Description

Hilton Garden Inn Dayton/Beavercreek is seeking a motivated and results-driven  Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence.

As a Hilton Garden Inn AGM you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a great place to work. 
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and our guests.

Responsibilities:

• Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards.
• Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement.
• Partner with department leaders to develop and execute operational strategies.
• Review financial reports, monitor performance against budget, and manage expenses.
• Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals.
• Ensure compliance with policies, procedures, and brand initiatives.
• Respond to guest concerns with professionalism and stay visible to build guest relationships.
• Foster a positive, service-driven culture through communication, coaching, and recognition.
• Conduct performance reviews, training, and professional development for associates.
• Promote fairness, equity, and engagement through open communication and feedback.
• Support hotel leadership in achieving operational goals and championing change initiatives.

Qualifications:

• Proven hotel operations experience in Rooms or Food & Beverage leadership.
• Excellent leadership, coaching, and communication skills.
• Demonstrated ability to build guest relationships and deliver exceptional service.
• Organized, detail-oriented, and results-driven.
• Hospitality leadership experience is  a must.