Sr Warehouse Technician (Warehouse Ops) Orlando, FL

Position Overview

The Sr. Warehouse Technician (WO) is responsible for facilitating & leading all equipment handling & logistics within the warehouse to include storing, picking, staging, & loading / unloading trucks. This position will support equipment transportation, scanning, tracking, and other warehouse functions and be responsible for performing & overseeing basic equipment quality control (QC) processes and annual physical inventory. The Sr Warehouse Technician will provide direct supervision of warehouse personnel, including scheduling and will report to the Supervisor, Manager or Director of Warehouse Operations.

Key Job Responsibilities

Inbound/Outbound Order Processing:

• Pick, scan, and stage outgoing equipment for transport.

• Sort, scan, and perform QC on incoming equipment.

• Perform and support all Quality Control processes and procedures.

• Re-shelf equipment after gear is sorted and QC process completed.

• Utilize Navigator software to manage pick lists and track equipment orders.

• Perform annual physical inventory of equipment.

• Load and unload equipment from vans, trucks, and tractor-trailers.

• Assist with equipment deliveries or on show site as directed.

Logistics and Transportation:

• Prepare and process shipments to ship small parcel, LTL and via internal fleet

• Ability to operate industrial powered forklifts including (i.e. Sit-down, reach, stock picker and powered pallet jack)

Safety:

• Perform daily checklists on forklifts and other equipment within the warehouse

• Participate in safety team initiatives

Warehouse Housekeeping:

• Clean and maintain a safe work area

• Maintain equipment as necessary

Customer Service & Staff Supervision:

• Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments

• Maintain a working knowledge of equipment

• Supervise warehouse, including scheduling shifts, providing work assignments, direction and oversight of all asset management and quality control processes

Systems Knowledge:

• Understands company processes and all systems used to manage warehouse functions, follows procedures, and completes systems entry and paperwork accurately.

• Interact with other staff, internal customers, and outside vendors. Manage Navigator pick-lists & order entry as necessary.

Job Qualifications

• High School diploma/GED

• 3 to 5 years’ experience in warehouse environment

• Ability to lift over 50 lbs. independently

• Ability to follow written and verbal instructions

• Strong communication skills with other team members, site leadership team and internal and external customers

• Organizational skills with an attention to detail and accuracy

• Ability to multi-task while working in a fast paced environment

• Basic computer skills with an emphasis on Microsoft Office

• Experience using an RF based WMS system (preferred)

• Experience operating industrial forklift equipment

Competency Group

This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.

Competency Group = 2

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 6-8 hours per day

• Standing: 2-3 hours per day

• Walking: 0-1 hour per day

• Stooping: 0-1 hour per day

• Crawling: 0-1 hour per day

• Kneeling: 0-1 hour per day

• Bending: 0-1 hour per day

• Reaching (above your head): 0-1 hour per day

• Climbing: 0-1 hour per day

• Grasping: 0-1 hour per day

Lifting Requirements

• 0 - 15 lbs*: Frequently

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Never

• Over 100 lbs: Never

Carrying Requirements

• 0 - 15 lbs*: Frequently

• 16 - 50 lbs*: Occasionally

• 51 - 100 lbs: Never

• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously

• Distance Vision: Frequently

• Color Vision: Continuously

• Peripheral Vision: Occasionally

• Depth Perception: Occasionally

• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Occasionally

• 16 - 50 lbs*: Occasionally

• 51 - 100 lbs: Never

• Over 100 lbs: Never

*Identifies the physical requirements that team members perform without assistance.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.