IT Help Desk Support Level 1 - MSP

Summary

Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level I-2 Technician . This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client’s business needs.

• Help Desk Support - Work with pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• New User On-boarding
• Help troubleshoot Windows Servers and Active Directory
• Troubleshooting Local Area Networks
• Help monitor network security
• Troubleshooting VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.

Qualifications & Requirements

• Preferred having worked in an MSP environment in the past to be considered. 
• Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions are a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus

Ideal Qualifications (not required)

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.