Veteran Benefits Consultant

Job Description

Job Description

Full-Time | In-Person | Pinehurst, NC 

Some careers are about selling products. 

This one is about changing lives. 

At Veterans Guardian, we help veterans better understand the VA disability benefits they've earned through their service. As a Veteran Benefits Consultant, you'll be the first person they speak with, guiding them through one of the most important conversations they'll have after leaving the military. 

Every veteran has a story. Your job is to listen, ask thoughtful questions, build trust, and help them understand the opportunities available to them. 

If you enjoy connecting with people, solving problems, and making a meaningful impact, we'd love to meet you. 

As a Veteran Benefits Consultant, you'll work directly with veterans from across the country by phone, helping them navigate the first step of their disability benefits journey. This role combines consultative sales, relationship building, and client advocacy to help veterans pursue the disability benefits they've earned. 

Your responsibilities include: 

• Conducting one-on-one consultations with veterans  

• Learning each veteran's unique military and medical history  

• Reviewing military service records and VA documentation  

• Educating veterans on the Veterans Guardian process  

• Building lasting relationships through honest, compassionate conversations  

• Guiding veterans through onboarding and required documentation  

• Maintaining accurate client records in Salesforce  

• Working closely with teammates to deliver an exceptional client experience  

• Consistently achieving individual performance and quality goals  

Requirements

This role is a great fit for someone who: 

• Enjoys talking to people and building genuine relationships  

• Is naturally curious and asks thoughtful questions  

• Communicates with confidence and empathy  

• Is motivated by goals and takes pride in producing great work  

• Is dependable and shows up ready to contribute every day  

• Stays organized and follows through on commitments  

• Thrives in a fast-paced, team-oriented environment  

• Wants a career with purpose, not just another job  

We welcome candidates from a variety of backgrounds, including: 

• Sales  

• Customer Service  

• Retail Leadership  

• Banking or Financial Services  

• Hospitality  

• Military Service  

• Consulting  

• Account Management  

• Healthcare or Insurance  

• Any role focused on building relationships and helping people  

Previous VA disability experience is helpful but not required. 

No prior VA claims experience? No problem. 

Our comprehensive paid training program will teach you everything you need to succeed, including: 

• VA disability benefits and claim strategy  

• Veterans Guardian processes  

• Salesforce  

• Consultative communication techniques  

• Compliance and documentation standards  

You'll have ongoing coaching and support as you continue to grow in your role. 

Benefits

The work you do here matters. 

Every day, you'll have conversations with veterans who have sacrificed for our country. Many have spent years believing there were no additional benefits available to them. Others simply need someone willing to listen, educate, and guide them through the process. 

Helping a veteran receive benefits that improve their quality of life isn't just rewarding—it's something you'll carry with you long after the conversation ends. 

We're looking for people who care about doing meaningful work, enjoy connecting with others, and want to be part of a team that's passionate about serving those who served. 

• Health Insurance  

• Dental Insurance  

• Vision Insurance  

• 401(k)  

• Paid Time Off  

• Paid Training  

• Professional Development Opportunities