Remote Program Operations Coordinator

Location:

Harrisburg, PA
Position Type:

Mostly Remote
Hybrid Schedule:

Onsite for equipment and as needed
Contract Length:

Long-term with annual extensions

Position Overview:
This role seeks a highly organized administrative professional to facilitate and manage complex business approval requirements for supported agencies. The successful candidate will act as a dedicated liaison, streamlining a high-volume request backlog through proactive communication and meticulous process coordination.

Duties:

Requirements Gathering:

Work directly with agency customers to document business requirements in alignment with established organizational policies.

Documentation Management:

Prepare and submit comprehensive information packets to security, legal, and administrative approvers to ensure compliance.

Stakeholder Coordination:

Facilitate meetings with diverse legal, business, and security teams to drive timely approvals of business requests.

Contractual Review:

Interpret and provide input on contract agreements and other business-related contractual documentation.

Vendor Relations:

Collaborate with vendors to communicate cloud use documentation and organizational requirements clearly.

Solution Research:

Investigate existing internal solutions to determine if current resources can meet newly documented business needs.

Process Guidance:

Serve as a subject matter expert, providing guidance to customers on the business approval lifecycle and underlying policies.

Backlog Management:

Track and manage the current volume of requests to improve overall delivery efficiency.

Information Facilitation:

Act as a central liaison to resolve requests for additional information throughout the approval process.

Required Skills:

3 Years

of full-time experience in a customer-facing role, demonstrating excellent communication and service skills.

2 Years

of full-time experience managing projects, program management, or process administration (official title of Project Manager not required).

1 Year

of experience in vendor management, specifically collaborating on requirements and documentation.

Leadership & Organization:

Proven ability to lead stakeholders and maintain high levels of organization and detail in a fast-paced environment.