Order Management Specialist

Overview Alliance Laundry Systems is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. We exclusively sell trusted brands — Speed Queen®, UniMac®, and Huebsch® — known for durability and reliability. This role is part of our order management team, responsible for the accurate and timely processing of all commercial equipment and parts orders. The ideal Order Management Specialist will be an enthusiastic, detail-oriented member of a high-energy team. This position requires an exceptional eye for detail and strong multitasking abilities in a fast-paced environment. As an Order Management Specialist, you will maintain customer relationships, making strong communication skills essential. This position is based in Ripon, WI with a hybrid schedule. Responsibilities Support customers in placing equipment and/or parts order by providing relevant information, including features, pricing, availability, and shipping schedules Receive and enter customer orders via email and online to assure timely order processing Follow the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates Prepare and review export documents including commercial invoices, packing lists, USMCA certificates, SLI’s, banking documents, sight drafts, L/C’s, etc. Request freight quotes and arrange logistics for international shipments Prepare equipment and part quotations Create POs for intercompany ordering to support international and direct distribution Ensures high customer satisfaction through measured KPIs Contributes to best practices and process improvement Qualifications Education & Experience: High School Diploma, or equivalent is required 2–3 years of professional work experience in an office, operations, or customer-facing environment. Manufacturing, distribution, or supply chain exposure preferred but not required. An equivalent combination of education and experience will be considered Previous experience with SAP and Zendesk preferred #J-18808-Ljbffr Alliance Laundry System