Visitor Services Associate

Visitor Services Associate

The Lower East Side Tenement Museum, located at 97 and 103 Orchard Street in the Lower East Side neighborhood of Manhattan, New York City, is a National Historic Site. The museum's two historical tenement buildings were home to an estimated 15,000 people, from over 20 nations, between 1863 and 2011.

Job Description

This position's primary responsibility is to sell advance and onsite tickets to museum guests and provide museum visitors with assistance on tours while maintaining the highest standards customer service at all times. While this position will primarily work with the Visitor Center team, this position will also assist in the Advance Sales office responding to visitors over the phone and by email.

Responsibilities: - Respond in a professional and courteous manner to visitor inquiries. Provide support to all members of the Visitor Services team (individual, group and retail sales). - Selling advance and onsite tickets to museum guests. - Process group payments at the Visitor Center registers - Managing ticketing registers in the visitor center - Managing floor traffic by greeting, advising and directing visitors to museum facilities and answering questions about the museum and its tours. - Maintain the highest standards when working with guests to ensure that all guests receive excellent customer service. - Selling memberships and collecting donations - Assisting with the setup of walking tour assisted listening devices - Enforcing tour protocols as needed - Generating and sending group invoices in order to ensure timely payments - Other Administrative Duties as needed - This position will also be trained to respond to visitors needing assistance on tours via walkie talkie. They will be responsible for listening for communications from the Education department and assisting visitors as needed during public operating hours.

Qualifications

Some knowledge of call center, visitor services and/or retail which is typically 6 months to 1 year of experience. The ideal candidate will be flexible, possesses excellent communication and problem-solving skills. Must have the ability to quickly learn museum programs and policies with accuracy and finesse. Experience with crowd-management and coordinating large groups of people, including children, would be helpful. Must be warm and energetic with a professional phone manner and ability to be patient and calm when dealing with challenging customer service issues. We are looking for a self-starter, who is able to work independently, and is looking to grow at the museum. Must be proficient in Microsoft Office. Experience with ALTRU ticketing systems is a plus. Cash handling experience also a plus.

Location

Tenement Museum is hiring for a Visitor Services Associate Position in Lower East Side, New York City. Base pay starts at $17.5/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency