Emergency Services Telecommunications Specialist

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina. Summary Provides expert telecommunications activities for continuous monitoring of hospital facilities and during emergency situations requiring the coordination of information to multiple police, fire and rescue agencies as well as medical personnel. Responsibilities Communications Systems and Documentation – Receives screens, prioritizes and documents incoming and outgoing emergency and non‑emergency police calls using police telephone and radio communication equipment. Provides information and assistance to callers in a pleasant, calm and sensitive manner. Documents all calls promptly and legibly using the dispatch log system. Information Collection and Distribution – Obtains accurate information from the caller upon answering the phone or radio. Prioritizes, disseminates and transmits accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies. Refers non‑law enforcement matters to appropriate departments or personnel. Enters pertinent information into the CAD system, generates and distributes reports in RMS report writing system. Conducts want and warrant searches, identity checks, registration checks and vehicle owner information. Maintains contact with all police officers, security, and employees assigned police radios on assignment maintains status and location of all field units. Analyzes situations accurately and takes effective action to help assure officer and public safety. Monitors Fire Alarm Systems – Acts as a 24 Hour Liaison for Simplex Fire Emergency Calls (Outside Facilities). Conducts Fire Drills, documents all Fire Alarms and Fire Drills within the Hospital Complex, monitors and dispatches officers according to written protocol for all Hospitals Fire Alarms, acknowledges, signals, silences and resets Fire Alarm, conducts overhead pages for Fire Alarms and receives Elevator Emergency Calls. Regulated High Priority Monitoring systems – Monitors State and Federal regulated systems and areas via camera/security alarms and dispatches officers for a security breach. Receives alarms from regulated central monitoring stations. Knowledgeable with regulated security/environ. alarm response policy, protocol and procedures. Communicates with outside agency central monitoring to resolve alarms. Pages/contacts the Incident Action Team for immediate alert/notification. Surveillance and Alarms – Operates and maintains surveillance and alarm systems. Monitors multiple video monitors and various alarm systems. Operates electronic access system, as requested. Participates and assists in documentation of panic alarm, hugs infant abduction system testing. Documents/report deficiencies for security systems testing. Documents work request for Plant Engineering Department as required. Other Information Education Requirements High School diploma or GED Licensure/Certification Requirements No licensure or certification required. Professional Experience Requirements No experience is required. Knowledge/Skills/and Abilities Requirements Job Details Legal Employer: STATE Entity: UNC Medical Center Organization Unit: Hospital Police Department Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.84 - $26.77 per hour (Hiring Range) Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No Benefits: This is a State position employed by UNC Health Care System with UNC Health benefits. If you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity. #J-18808-Ljbffr UNC REX Healthcare