Service Technician

Who you are: You love working outside and working independently You are detail oriented and thrive in a fast‑paced environment You have a growth mindset and view setbacks as learning opportunities, not failures Extensive knowledge of hand tools and power tools Familiarity with CRM systems Have 3 years of clean driving history Preferred experience with exterior screens and awnings and communicating with homeowners What you’ll do: Ensure all components, materials and supplies are taken to the job site; load materials/supplies for work orders on assigned trucks Make necessary alterations on the job site if necessary Answer incoming phone calls regarding service & collaborate with other departments (sales, admin team, customers) to help solve service issues over the phone or answer general service questions Perform repairs on job sites Responsible for maintaining all assigned tools Keep the job site neat and clean Review items for improvement on recent installations that call for service work; contact Lead installers when necessary and work with the service department to mitigate chronic issues Responsible for ordering all items needed for your service visits and coordinating with SunPro Responsible for collecting on service appointments that qualify to be charged Work on a comprehensive strategy to collect on certain service items with Service Manager Utilize your technical knowledge on service to improve installations and product improvements; collaborate with all departments to improve efficiency within SPF Maintain truck organization and cleanliness What’s in it for you? Hourly: $22/hr Medical, Dental, Vision insurance (eligible after 60 days of employment) 96 hours PTO accrued 40 hours sick time accrued 401K 6% match (eligible after 1 month of employment) Monthly bonus opportunities (eligible after 45 days when monthly goals are achieved) Growth and Development opportunities Monthly commissions opportunities on service sales – 10% commission on paid‑in‑full service sales (paid in the month following collection of paid in full service & eligible after 90 days with the company & completed performance assessment) Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. #J-18808-Ljbffr SPF Screens & Awnings