Service Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Manager Full Time Englewick Cliffs, NJ, US Salary Range: $150,000.00 To $200,000.00 Annually Job Description We are seeking an experienced and results-driven Service Manager to lead our Cadillac service department, delivering a premium ownership experience aligned with Cadillac’s luxury brand standards. This role is responsible for driving profitability, ensuring operational excellence, and maintaining exceptional customer satisfaction for a discerning client base. The ideal candidate understands the expectations of luxury automotive clients and can lead a high-performing team while maintaining Cadillac’s commitment to precision, innovation, and customer care. Duties & Responsibilities Forecast departmental goals and objectives in alignment with Cadillac performance standards Ensure all operations meet Cadillac / OEM warranty, compliance, and customer experience guidelines Lead service team to deliver a white-glove luxury service experience Oversee vehicle diagnostics and repairs, ensuring accuracy and efficiency Develop and manage the service department’s annual operating budget Monitor technician productivity, efficiency, and quality of work Maintain strong CSI (Customer Satisfaction Index) scores consistent with Cadillac expectations Hire, train, motivate, and evaluate service department staff Manage inventory and parts to ensure availability for Cadillac vehicles and minimize downtime Negotiate pricing and service recommendations with customers professionally and transparently Ensure compliance with all federal, state, and local regulations (OSHA, hazardous waste, etc.) Address and resolve customer concerns with a focus on retention and brand loyalty Track financial performance, expenses, and profitability metrics #J-18808-Ljbffr Cadillac of Englewood Cliffs