Host

Job Title

Essential Duties and Responsibilities:

Project a positive image of the Peoria Civic Center through maintaining a well-groomed appearance while wearing the required uniform and serving patrons in a professional manner.

Arrive at the assigned workstation at the scheduled time.

Greet and speak with all guests and answer questions in a friendly and helpful manner.

Setup food and/or beverage service prior to the event, and teardown after the event.

Maintain food and/or beverage inventory available to patrons throughout the event.

Maintain a visually appealing presentation of food and beverage offerings throughout the event.

Attend pre-function meetings for briefing of event details.

Provide the highest level of service in accordance with our standards.

Communicate with food and beverage staff to ensure guest satisfaction.

Report any customer concerns and/or complaints to Manager or Supervisor.

Maintain professional relationships with all coworkers.

Follow checklists and standard operating procedures.

Maintain a safe, clean, organized, and appropriately stocked work area.

Maintain full knowledge of current menus, recipes, and other pertinent information.

Maintain constant sanitation, organization, and proper food handling.

Breakdown tables and equipment after each event, returning equipment and service ware to proper storage location.

Other duties as assigned.

Supervisory Responsibilities:

This position has no direct reports, but provides training for new employees as assigned.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience:

High school diploma or equivalent.

Public-facing customer service experience preferred.

Prior experience in table-service restaurants preferred.

Skill and Abilities:

English language fluency, verbal and written, required.

Professional verbal communication skills required.

Ability to multi-task with a high degree of accuracy in a fast-paced service environment.

Ability to appropriately react to high stress situations with professionalism and a high sense of urgency.

Ability to acquire and maintain state bartending licensure and food service certifications as required.

Computer Skills:

Basic computer skills for communication via email.

Ability to learn and follow procedures for timeclock use.

Other Qualifications:

Must have reliable transportation.

Ability to work a flexible part-time schedule, including evenings, nights, weekends, holidays, according to the event schedule. There is no minimum number of hours scheduled each week.

Working Conditions and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; speak and hear. This position may require work inside or outside of the building.

Ability to work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs. Physical requirements include the ability to frequently lift up to 25 lbs., and occasionally up to 50 lbs.