Director of Operations

Director of Operations Key Responsibilities

• Lead all club operations with a focus on white-glove service, discretion, and attention to detail.
• Champion an elevated member experience through anticipatory, relationship-driven hospitality.
• Mentor and develop department leaders, fostering accountability and a high-performance culture.
• Drive financial results through budgeting, forecasting, and disciplined cost controls.
• Partner with the Board/Ownership on strategic initiatives and long-term planning.
• Monitor KPIs and member feedback to continuously improve service and operations.
• Ensure compliance with all regulatory, safety, and governance standards.

Director of Operations Qualifications

• 7+ years of senior leadership experience in ultra-luxury hospitality or private clubs.
• Strong financial acumen with proven success managing budgets and profitability.
• Demonstrated ability to lead, inspire, and retain high-performing teams.
• Exceptional communication skills and executive presence.
• Deep understanding of luxury service standards and member relations.
• Bachelors degree in Hospitality, Business, or related field preferred.