Sales and Customer Service Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry 

What You’ll Earn

• Guaranteed base pay: $800/week ($41,600 annually)
• Commission paid monthly
• Average total compensation: $60,000–$85,000/year

We are seeking a professional and personable Sales and Customer Service Representative to join our team. In this role, you will be responsible for ensuring each customer has a positive experience when interacting with our agency. You will respond promptly to inquiries, maintain accurate records, and provide excellent customer service.

The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

This is intended to be a hybrid position once fully established in the role. Training will be provided to also learn how to enroll clients in insurance policies as needed. Full training and licensing will be provided at the company’s expense.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Must be willing to take an insurance course and become licensed as an insurance agent (fully paid for by the company). 
• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications