Director of Operations Southwest Region

Join to apply for the Director of Operations Southwest Region role at The Neiders Company 2 days ago Be among the first 25 applicants Join to apply for the Director of Operations Southwest Region role at The Neiders Company Get AI-powered advice on this job and more exclusive features. This range is provided by The Neiders Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $165,000.00/yr - $185,000.00/yr Who we are: The Neiders Company is a fully integrated real estate investment firm that owns and operates over 85 workforce and affordable apartment communities across the Pacific Northwest and Southwest United States. Our mission is to transform lives by transforming communities. With integrity, consistency, and quality as our core values, we are committed to providing exceptional living experiences and long-term value to the residents and communities we serve. Job Description: We are seeking a strategic, results-driven, and operationally minded Director of Operations to oversee a portfolio of multifamily properties and weekly hotels in the Southwest region. This leader will manage daily operations, guide regional teams, and ensure financial performance and compliance standards are met. Reporting to the Vice President of Real Estate, you will partner with another regional Director and work closely with the Owner and executive team to execute the company’s operational strategy. The ideal candidate is both a big-picture strategist and a hands-on leader who can coach, inspect, and drive execution at the site level. Essential Functions: Include but are not limited to: Portfolio & Property Operations Oversee property performance, safety, maintenance, and regulatory compliance across the Southwest portfolio. Develop and implement action plans for properties overseen in portfolio based off company standard for delinquency, vacancy, and overall property performance. Conduct routine site inspections with detailed quarterly reviews to assess curb appeal, leasing efforts, safety, and maintenance. Monthly site visits to occur in New Mexico and Arizona. Lead all operational rollouts of new technologies, software, and services. Direct and monitor construction and capital improvement projects. Determine best course of action between in-house or third party. Partner with the Marketing team to guide leasing and retention strategies. Review and approve marketing plans and advertising programs to maximize exposure and NOI. Lead annual budget planning and oversee ongoing budget performance and forecasting. Regularly analyze revenue, expenses, rent pricing, concessions, and market data to improve NOI and competitiveness. Serve as invoice manager and identify cost-saving opportunities across vendor contracts. Manager vendor relationships across portfolio. Evaluate delinquencies, collections, and eviction strategies to support property-level financial health. Leadership & Team Management Lead, mentor, and coach Regional Managers through regular 1:1s and weekly meetings. Hire, train, and develop team members with a focus on accountability, growth, and performance. Energize team to drive structured communication and problem solving. Model best practices in leasing, customer service, and maintenance standards. Resident Experience & Engagement Uphold The Neiders Company’s vision of transforming lives through exceptional housing. Establish strong resident communication protocols and customer service expectations. Lead resident retention and engagement initiatives that build community. Quickly and professionally resolve escalated resident concerns or complaints. Compliance & Risk Management Stay current on and enforce fair housing, OSHA, local, state, and federal regulations. Ensure compliance with affordable housing programs (e.g., HUD, Section 8, LIHTC), as applicable. Oversee property safety standards and insurance/risk management inspections. Work directly with HR on high level issues with staff including discipline and termination Handle all legal cases against the properties. Ensure proper documentation and support is received for any incidents that occur at the properties. Primary response to all major emergencies for all sites. Respond immediately to any fires and coordinate repairs through completion. Reporting & Strategic Communication Lead weekly operations meetings to report KPIs, review performance, and drive results. Maintain strong communication with Owner, VP of Real Estate, Accounting, and HR teams. Partner with the CFO and Accounting teams to improve accuracy and timeliness of financial and lender reporting. Qualifications Bachelor’s degree in Business, Real Estate, or a related field (preferred). 7+ years of progressive multifamily property operations experience. Experience managing large, geographically diverse portfolios. Strong understanding of budgeting, forecasting, and revenue optimization. Proven ability to lead and develop cross-functional teams. Proficiency in Yardi, Microsoft Office Suite, and Gearco preferred. Valid driver's license and willingness to travel regularly within the Southwest. What We Offer A mission-driven, fast-growing organization with meaningful work and impact Competitive compensation and performance-based opportunities for growth. A culture built on Integrity, Consistency, and Quality. Medical, Dental, and Vision insurance (eligible after 60 days) MetLife Supplemental Insurance options Employee Assistance Program (legal, financial, and counseling services) Long-Term and Short-Term Disability options 15 PTO days, 6 paid holidays, and 1 floating holiday ORCA card Wellness program and e-learning platform for ongoing development Ready to Lead with Purpose? If you're a dynamic operations leader who thrives in a fast-paced, mission-driven environment, we invite you to join us in transforming lives and communities across the Southwest. Apply now to be part of a company that values accountability, innovation, and people—and where your leadership will truly make a difference. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management Referrals increase your chances of interviewing at The Neiders Company by 2x Sign in to set job alerts for “Director of Operations” roles. 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