Agent Concierge

Role Overview:Keller Williams Northern Michigan is built on world-class training, the most powerful real estate technology, and a culture of leaders leading leaders. The Agent Services Coordinator (ASC) sits at the center of that promise. This is not a back-office administrative role — it is one of the most visible, forward-facing, high-leverage positions in the Market Center. The ASC is the GLUE of the office: the agent-facing point person who works in tandem with the Team Leader on the agent growth pipeline and serves as an extension of the Productivity Coaching department. The mission is simple — help every associate achieve their life by design by becoming more confident and more deeply rooted in the Market Center, from first contact through every stage of growth.Who We Are Looking For:A relationship-driven educator with the mind of an operator — warm, outgoing, and energized by helping others win, yet equally comfortable building a checklist, troubleshooting a CRM import, or teaching a room. This person loves technology and loves teaching it: they learn complex systems deeply, then translate them into plain language agents can act on today. They move with urgency, take ownership without being asked, and are organized enough to handle compliance flawlessly while being the first name an agent thinks of when they need help. Experience in real estate, brokerage operations, training, or CRM onboarding/adoption is a strong advantage; a current or prior real estate license is a plus.Benefits:Paid time offPaid trainingReferral programWork Location: In person