Customer Service Representative (2nd shift)
$16 - $18 per hourAir Comfort Solutions OKC
Customer Service Representative
Our customer service representatives are the backbone of our team! Without you, we wouldn't have any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love to help customers and leave them feeling confident that we will get them taken care of!
Essential Job Functions:
- Call customers from prior day for quality check
- Call maintenance customers and schedule visits
- Call on customer list to offer promotions
- Follow up on reviews positive and negative
- General inbound customer service
Essential Job Requirements:
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:
- High School Diploma or GED Equivalent
- 2+ years of proven success in a call center role
- Inbound and outbound call volume experience
- Comfortable with selling our services over the phone
- Exceptional communication/interpersonal skills
- Ability to exercise independent judgment and make appropriate decisions
- Ability to organize and manage multiple tasks accurately
- Commitment to company values
- Basic computer skills
- Reliable & punctual attendance
- Fluent ability to speak, read, and write in the English language
Preferred Qualifications:
- Service Titan experience
- HVAC, Plumbing, or Electrical experience
- Sales experience
Compensation & Hours:
- Pay: $16.00 - $18.00 /hr
- Monday - Friday
- Hours: 10am - 7pm or 11am - 8pm
- Saturday rotation during peak season
- Location: In Office
Benefits:
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- Paid Holidays
- Paid Time Off (PTO)
Candidates must successfully pass a drug test and background check.
If we sound like a company you want a long-term career with, apply today!
We are an Equal Employment Opportunity Employer
Vacancy posted 9 hours ago
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